Parts Advisor

Tesla, Inc.; Stamford (CT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Advisor to enhance service operations. In this role, you will be pivotal in sourcing and managing parts, ensuring smooth operations while collaborating with various departments. Your organizational skills and passion for customer service will shine as you help maintain high standards in our innovative service environment. Join a team that values energy, teamwork, and a commitment to excellence, where your contributions will directly impact the customer experience and the mission to drive sustainable energy forward.

Benefits

Medical plan options with $0 payroll deduction

Dental and vision plans with $0 paycheck contribution

401(k) with employer match

Employee Stock Purchase Plans

Paid Holidays

Sick and Vacation time

Employee Assistance Program

Commuter benefits

Employee discounts and perks program

Back-up childcare resources

Qualifications

• Strong communication and relationship-building skills are essential.
• Ability to thrive in a team environment and manage multiple tasks.

Responsibilities

• Source and allocate parts for service appointments.
• Monitor inventory and communicate updates to team members.
• Prepare internal orders and process warranty shipments.

Skills

Excellent communication skills

Teamwork

Ability to handle multiple priorities

Proficient in MS Office

Ability to lift up to 25 lbs

Education

High School Diploma or equivalent

Tools

Inventory management systems

Forklift

Job description

At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy.

As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.

Shift: 8:00AM - 6:00PM; Monday - Friday

What You’ll Do

• Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments.
• Monitor inventory within the parts system, communicate parts updates and availability with relevant team members.
• Review upcoming appointments and ensure they are properly prepared and documented in our system.
• Prepare internal orders for shipment to other service center locations.
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries.
• Systematically receive, inspect, and put away stock and special-order parts.
• Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements.
• Pick up and transport parts using van or forklift, engaging third parties when necessary.

What You’ll Bring

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
• Ability to thrive in a team-based environment and achieve common goals.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Able to communicate, read, and write effectively in the English language on all levels.
• Proficient in MS Office.
• Valid driver’s license required and ability to obtain appropriate state licensing, where applicable.
• Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time.
• Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department.

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
• Family-building, fertility, adoption and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company paid Basic Life, AD&D, short-term and long-term disability insurance.
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.