Parts Advisor

Phil Long Dealerships; Raton (NM); On-site; USD 33,000 - 65,000; Full time

Job summary

A leading automotive dealership seeks a Parts Advisor to enhance customer satisfaction by efficiently managing parts sales and inquiries. This full-time role requires essential skills in customer service, communication, and parts counter experience, offering a competitive salary and a supportive work environment.

Benefits

Medical

Dental

Vision

PTO

401k

Employee Assistance Program

Qualifications

• 1-2 years related experience in parts counter.
• Ability to read and comprehend instructions.
• Ability to handle customer inquiries effectively.

Responsibilities

• Oversee the parts sales process from inquiry to invoicing.
• Communicate with customers about part status.
• Ensure technicians have required parts promptly.

Skills

Customer Service

Communication

Education

High school diploma or GED

Tools

CDK

Job description

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Phil Long Ford of Raton is searching for a full-time Parts Advisor. As a Parts Advisor, you will serve our internal and external customers. Parts counter experience is required. CDK is a plus.

We're a company of results, rewards, individuals, ideas, honesty and of course opportunity for you. We offer an exciting, relaxed, and fun environment that not only focuses on our success, but on your success too.

If you're looking for a company with advancement opportunities, a benefits package that's second to none and outstanding salaries that only get better, you'll feel more than welcome working for us at Phil Long Dealerships.

Essential Duties

• Oversee the parts sales process from customer inquiry, to finding the part, to invoicing the customer.
• Work with parts manager to locate any parts not in stock.
• Ensure all technicians have parts (in inventory) within a 5 minute standard window.
• Complete special order part request for any parts needing to be ordered for a customer.
• Communicate with customer on the status of any part ordered and notify them upon delivery to the dealership.
• Assists wholesale account customers, and/or walk-in/phone-in customers, in selecting required parts or accessories in a friendly, professional and efficient manner.
• Locates or orders parts as needed.
• Prepares invoices for parts to be delivered to wholesale customers.
• Maintains professional appearance.
• Communicate with staff and customers in a friendly and professional manner.
• Must follow all company safety policies and procedures.
• Perform other duties as assigned.
  
  

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

• High school diploma or general education degree (GED) and one to two years related experience and/or training;
• CDK experience a plus.
  
  

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
  
  

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts of basic algebra and geometry.
  
  

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
  
  

Certificates, Licenses, Registrations

Driver's License

Benefits (Eligibility Dependent Upon Employment Status)

• Medical
• Dental
• Vision
• PTO
• 401k
• FSA/ HSA
• Basic Life Insurance
• Long Term Disability
• Legal Insurance
• Employee Assistance Program
• Onsite Fit Factories
• Employee Clinics
  
  

Job Title

Parts Advisor

Job Category

Sales

Location:

New Mexico

Travel Required

Level/Salary Range:

$33,000 - $65,000 (Salary plus Commission)

Position Type

Full Time

Salary: $35000 - $65000 per year

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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