PARTS ADVISOR

Mills Automotive Group; Hampton (VA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in automotive services is seeking experienced parts associates to join their dynamic team. This role involves assisting technicians and customers with automotive parts needs, ensuring accurate order processing, and maintaining inventory. The company fosters a positive working environment with opportunities for professional growth and offers a comprehensive benefits package. If you have a passion for customer service and automotive parts, this is a fantastic opportunity to advance your career in a supportive setting.

Benefits

Medical, dental, and vision insurance

401(k) availability

Employee discounts on vehicle purchases

Paid time off

Employee recognition programs

Opportunities for internal career advancement

Qualifications

• Experience in automotive parts and customer service is essential.
• Ability to assist technicians and customers effectively.

Responsibilities

• Assist with pricing and availability of automotive parts.
• Process and organize orders for delivery or pick-up.
• Conduct daily inventory audits.

Skills

Excellent communication skills

Customer handling skills

Organizational skills

Ability to minimize customer frustrations

Trainable

Outgoing and friendly personality

Education

Manufacturer training certifications

Tools

CDK

Job description

Classic Hampton needs EXPERIENCED professional parts associates to help with our growing business. Our newest team member will utilize their vast automotive parts experience to assist our service, wholesale and retail customer needs.

What You Do:

• Assist technicians, service advisors, and walk-in customers by providing pricing and availability as needed. Field calls to assist wholesale accounts.
• Accurately order and track needed parts.
• Answer phone calls providing assistance and prices as needed.
• Process and organize orders for delivery or pick-up.
• Ensure all cash, credit, charge, and tax-exempt sales are processed as required.
• Receive and ship parts in accordance with company policies.
• Restock inventory daily.
• Ensure all returned parts are properly tracked and identified.
• Conduct assigned daily perpetual inventory audits.
• Other duties as assigned.

Support departmental goals by:

• Maintaining necessary product knowledge to improve sales of associated/companion parts.
• Establishing and maintaining positive relationships with all internal and external customers.
• Improving sales of parts and accessories.
• Building upon existing knowledge of products and skills using available manufacturer training.

Successful attributes and skills:

• Excellent communication skills and ability to be a team player.
• Ability to minimize and redirect customers' frustrations.
• Trainable.
• Outgoing and friendly personality with great customer handling skills.
• Professional appearance.
• CDK experience a plus.
• Strong organizational skills.
• Manufacturer training certifications a plus.

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

• Salary and commission that can easily exceed expectations for the motivated individual.
• Medical, dental, and vision insurance.
• 401(k) availability.
• Employee discounts on vehicle purchases, parts, and service.
• Paid time off.
• We also offer a group of supplemental benefit plans including short-term disability, long-term disability, and supplemental life insurance.
• Employee recognition programs.
• Opportunities for internal career advancement.

Job Type: Full-time

Schedule:

• Day shift.
• Monday to Friday.
• Saturday availability.

Supplemental pay types:

• Bonus pay.
• Commission pay.

Work Location: One location.