Parts Advisor

Mercedes-Benz of El Cajon; El Cajon (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

401K

Health & Wellness Program

Community involvement

Company paid vacation and holidays

Job summary

Mercedes-Benz of El Cajon is seeking a knowledgeable Parts Counterperson to manage automotive parts inquiries and fulfill customer requirements. The ideal candidate will have over 5 years of experience, preferably in a dealership, showcasing strong communication and customer service skills. Responsibilities include processing sales, maintaining inventory, and building relationships with vendors and customers.

We offer competitive pay along with benefits such as health, dental, vision, life insurance, 401K, and company-paid vacation.

Qualifications

• Minimum 5 years of parts counter experience, preferably in a dealership.
• Strong customer service and organizational skills essential.
• Must work effectively in a commission-based environment.

Responsibilities

• Enter purchased items into sales/inventory system.
• Clarify customer requests and identify automotive parts.
• Maintain parts inventory and place orders as needed.

Skills

Customer service skills

Inventory control experience

Telephone skills

Organizational skills

Communication skills

Fluency in Spanish

Tools

ADP software

Job description

Parts Counterperson is extremely knowledgeable about automotive parts and accessories and can accurately answer questions and satisfy customer requirements in person or on the phone. He or she locates automotive parts within the current inventory or from other sources (such as the internet, vendors, other dealerships, etc.) and arranges for delivery and installation.

The ideal candidate has at two years of experience with automotive parts and accessories, preferably in a dealership. He or she must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with ADP software and fluency in Spanish a plus.

In addition to competitive pay, we offer our employees:

• Health
• Dental
• Vision
• Life
• 401K
• Health & Wellness Program
• Community involvement
• Company paid vacation and holidays

Responsibilities

• Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts
• Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions
• Maintains parts inventory by verifying supplies and placing orders when order-points are reached
• Stocks items by unpacking, arranging, and placing items in bins and on shelves and adjusting inventory system
• Receives returned items by inspecting items, returning payment, issuing credit, re-packing and re-shelving items, and returning damaged items to supplier
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes
• Updates job knowledge by participating in educational opportunities and reading about new products
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Performs other duties as assigned

Qualifications

• Must have 5+ years Parts counter person experience (dealership preferred).
• Mercedes-Benz experience a PLUS!
• Excellent telephone and customer service skills.
• Inventory control experience.
• Must have a desire to work in a commission and performance based environmen.t
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Must be able to work well in a process driven environment.
• Must be able to develop relationships with vendors and customers.
• ADP experience a PLUS!
• Bilingual (Spanish) a PLUS!