Parts Advisor

Swickard Auto Group; Bellevue (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and supplemental cover

Paid time off and holidays

On-the-job training to develop Volvo知识

Career growth and leadership paths

Employee vehicle purchase and service

Job summary

Volvo Cars Bellevue is seeking a Parts Advisor to serve retail and internal customers at the counter and over the phone, providing accurate parts information and timely service. You will assist technicians with parts lookup and ordering, while maintaining an organized parts department and supporting warranty claims and returns.

The role emphasizes accuracy, professional communication, and the ability to manage multiple requests in a fast-paced environment, with on-site operations at Bellevue.

Qualifications

• Previous parts counter experience in a franchised dealership or automotive parts environment preferred.
• Strong customer service skills for internal and retail guests.
• Accurate and detail-oriented; ensure transactions are right first time.
• Proficiency with parts lookup systems and DMS platforms; quick to learn.

Responsibilities

• Serve retail and internal customers at the counter and by phone with accurate parts information, pricing, and availability.
• Assist service technicians and advisors with parts lookup, ordering, and timely delivery.
• Process parts orders in the DMS and document transactions accurately.
• Receive, inspect, and stock incoming parts inventory and maintain organized warehouse.
• Follow up on back-ordered and special-order parts and communicate status to technicians and service advisors.
• Support returns, warranty claims, and core submissions per procedures.
• Maintain inventory accuracy and assist with cycle counts.
• Support other parts department duties as needed.

Skills

Parts counter experience

Customer service

Attention to detail

Communication

Driver's license

Tools

DMS platforms

Job description

Description

IS THIS YOU?

• You're organized, accurate, and take pride in getting the right part to the right person without delay
• You have parts counter or automotive experience and you're comfortable serving both internal customers and retail guests with equal professionalism
• You're looking for a role at a respected Scandinavian luxury brand in one of the Pacific Northwest's most affluent markets

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Volvo Cars of Bellevue serves a loyal, design-forward guest base in one of the Seattle metro's most affluent communities. Volvo owners care deeply about their vehicles and trust the people behind the parts counter to support a service experience that matches the brand's values -- safety, sustainability, and thoughtful craftsmanship. The Parts Advisor is an essential part of delivering on that standard.

WHAT YOU'LL DO

• Serve retail and internal customers at the counter and by phone -- providing accurate parts information, pricing, and availability with professionalism and efficiency
• Assist service technicians and advisors with parts lookup, ordering, and timely delivery to keep the service department productive
• Process parts orders accurately in the DMS -- ensuring all transactions are documented and invoiced correctly
• Receive, inspect, and stock incoming parts inventory -- maintaining bin accuracy and a clean, organized warehouse
• Follow up on back-ordered and special-order parts -- communicating status updates proactively to technicians and service advisors
• Support parts returns, warranty claims, and core submissions per department procedures
• Maintain inventory accuracy and assist with cycle counts
• Support additional parts department duties as needed to keep the operation running smoothly

WHAT WE'RE LOOKING FOR

• Previous parts counter experience in a franchised dealership or automotive parts environment preferred
• Volvo or European import brand experience a strong plus -- familiarity with Volvo parts systems and OEM platforms is a significant advantage
• Accurate and detail-oriented -- parts transactions need to be right the first time
• Comfortable with parts lookup systems and DMS platforms -- or quick to learn them
• Clear, professional communicator -- whether serving a technician at the window or a retail guest on the phone
• Able to manage multiple requests simultaneously in a fast-paced service environment
• Reliable, organized, and self-directed -- you take ownership of your counter
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $30 - $35/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training -- we'll develop your Volvo parts knowledge from day one
• Career growth -- strong parts advisors grow into parts management and fixed ops leadership roles at Swickard
• Employee vehicle purchase and service discounts
• A well-run parts operation at one of Bellevue's most respected luxury import dealerships

WHY VOLVO CARS OF BELLEVUE

• Volvo is a brand built on safety, sustainability, and Scandinavian design -- values that resonate strongly in the Pacific Northwest and create a loyal, engaged ownership base
• Bellevue is one of the most affluent and growing communities in the greater Seattle metro -- a consistent, high-volume service market with a guest base that values quality and precision
• A collaborative parts environment at a store that takes the full guest experience seriously -- from the showroom to the service bay to the parts counter
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we serve every customer, at the counter and on the phone
• A team environment where your accuracy, reliability, and professionalism are recognized and rewarded

Volvo Cars of Bellevue's parts department supports a loyal luxury guest base in one of the Pacific Northwest's most active import markets. The Parts Advisor who joins this team will build real expertise on a distinctive European platform, support a team that values quality at every step, and have a clear path to grow within the Swickard organization.

If you're organized, parts-savvy, and ready to represent a brand built on precision and care -- we'd like to meet you.