Parts Support | Back Counter

Mercedes-Benz of Palo Alto; Palo Alto (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Dental/Vision

Life insurance

Paid time off

Training on MB parts

Employee vehicle discounts

Job summary

Mercedes-Benz of Palo Alto in the heart of Silicon Valley is seeking a detail‑driven Parts Support team member for the Back Counter. You’ll help technicians by pulling, staging, and delivering parts, verifying part numbers, and ensuring parts flow smoothly to the shop floor.

You’ll work with Reynolds & Reynolds or CDK, stock incoming shipments, maintain inventory accuracy, and support warranty parts and returns.

Qualifications

• Parts or automotive service support experience preferred.
• Familiar with MBZ parts systems or OEM platforms is a plus.
• Detail-oriented and accurate.
• Comfortable with parts lookup systems and DMS platforms.
• Valid driver's license with clean record.
• Able to lift and move parts during shift.

Responsibilities

• Pull, stage, and deliver parts to the shop floor accurately and efficiently.
• Process parts requests, look up part numbers, verify fitment, source from inventory or order as needed.
• Receive, inspect, and stock incoming parts shipments; verify against purchase orders; process into the DMS.
• Maintain bin organization, warehouse cleanliness, and inventory accuracy.
• Process warranty parts, cores, and returns per OEM procedures and dealership standards.
• Follow up on back-ordered and special-order parts; communicate status to technicians and service advisors.
• Assist the front counter and parts manager with tasks to keep the department running smoothly.
• Support cycle counts and physical inventory audits to maintain accuracy.

Skills

Parts lookup

DMS experience

Attention to detail

Time management

Driver's license

Tools

Reynolds & Reynolds

CDK

Job description

Description

Palo Alto, CA | Mercedes-Benz | Luxury brand | Parts Support | Back Counter | Parts Counter | Fixed Ops | Silicon Valley | Bay Area | Veterans encouraged to apply | $60,000 - $80,000/yr

IS THIS YOU?

• You're organized, accurate, and thrive in a behind-the-scenes support role where the details matter and the service team depends on you
• You have parts or automotive experience and you understand what it means to get the right part to the right technician at the right time
• You're looking for a stable, well‑compensated role at a prestigious Silicon Valley luxury dealership where your reliability is genuinely valued

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Palo Alto sits in the heart of Silicon Valley -- a high-volume luxury store serving one of the most discerning guest bases in the country. The Back Counter Parts Support role is a critical function within our service operation -- ensuring technicians have the parts they need to keep the shop productive, the repair orders moving, and the guest experience on track.

WHAT YOU'LL DO

• Support service technicians at the back counter -- pulling, staging, and delivering parts to the shop floor accurately and efficiently
• Process parts requests from technicians -- looking up part numbers, verifying fitment, and sourcing from inventory or ordering as needed
• Receive, inspect, and stock incoming parts shipments -- verifying accuracy against purchase orders and processing inventory into the DMS
• Maintain bin organization, warehouse cleanliness, and parts inventory accuracy throughout the department
• Process warranty parts, cores, and returns per Mercedes-Benz OEM procedures and dealership standards
• Follow up on back‑ordered and special‑order parts -- communicating status updates to technicians and service advisors proactively
• Assist the front counter and parts manager with additional tasks as needed to keep the department running without interruption
• Support cycle counts and physical inventory audits to maintain accuracy across the parts operation

WHAT WE'RE LOOKING FOR

• Previous parts counter, parts warehouse, or automotive service support experience preferred
• Mercedes-Benz or European luxury brand experience a strong plus -- familiarity with MBZ parts systems and OEM platforms is a significant advantage
• Detail‑oriented and accurate -- parts errors slow down technicians and impact guest delivery times
• Comfortable with parts lookup systems and DMS platforms -- Reynolds & Reynolds or CDK experience preferred
• Able to manage multiple technician requests simultaneously without losing accuracy or pace
• Physically capable of lifting, stocking, and moving parts throughout the shift
• Reliable, organized, and self‑directed -- you take ownership of the back counter without needing constant oversight
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $60,000 - $80,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training -- we'll develop your Mercedes-Benz parts knowledge from day one
• Career growth -- strong parts support team members grow into parts advisor, parts management, and fixed ops roles at Swickard
• Employee vehicle purchase and service discounts
• A well-run parts operation at one of Silicon Valley's most prestigious luxury dealerships

WHY MERCEDES-BENZ OF PALO ALTO

• Mercedes-Benz is one of the most technically sophisticated luxury brands in the world -- parts knowledge here is specialized, meaningful, and builds real expertise over time
• Palo Alto and Silicon Valley represent one of the strongest luxury automotive markets in the country -- a high-volume service department with consistent parts demand every day
• A role where your accuracy and reliability directly impact shop productivity and the guest experience -- when the back counter runs well, every technician and advisor performs better
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to every role on the team, including the ones working behind the scenes
• A collaborative team environment where your contribution to the service operation is recognized and rewarded

Mercedes-Benz of Palo Alto's service department runs on precision -- and the back counter is where that precision starts. The Parts Support team member who shows up, keeps the bins accurate, and gets parts to technicians without delay becomes an essential part of a high-performing service operation at one of the Bay Area's most respected luxury stores.

If you're organized, parts-savvy, and ready to support a world-class service team at a premier Silicon Valley luxury dealership -- we'd like to meet you.