Commercial Van Technician

Swickard Auto Group; Wilsonville (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career Path

Positive Culture

Growth Opportunities

Competitive Compensation

Job summary

Swickard Auto Group in Wilsonville, Oregon, is looking for a skilled Service Technician with 2-3 years of automotive repair experience. The role involves diagnosing vehicle issues, providing excellent customer service, and performing repairs on various automotive systems. Ideal candidates should have strong problem-solving skills and a background in automotive training. Competitive compensation and growth opportunities are part of the package, along with a positive work culture that values diversity and inclusion.

Qualifications

• Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience.
• Demonstrates a high 'HQ' (Hospitality Quotient) consisting of kindness, optimism, intellectual curiosity, and integrity.
• Good communication and interpersonal skills to interact effectively with customers.

Responsibilities

• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems.
• Interact with customers in a professional manner, explaining technical issues.

Skills

Automotive systems understanding

Problem-solving skills

Communication skills

Manual dexterity

Interpersonal skills

Education

Completion of automotive technician training

Automotive Service Excellence (ASE) certifications

Tools

Diagnostic tools

Automotive repair equipment

Job description

Description

Veterans encouraged to apply. Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience is required.

Responsibilities

• Diagnosis and Repair:
  • Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
  • Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
  • Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
  • Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
  • Repair and replace faulty components following service manuals and manufacturer specifications.
  • Test repairs to ensure functionality and safety.
  • Document all repairs and parts used on service orders.
• Customer Service:
  • Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
  • Provide accurate estimates and timelines for repairs.
  • Keep customers updated on service progress and address any concerns promptly.
• Technical Skills and Knowledge:
  • Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
  • Stay up to date on new technologies and repair procedures through training and certifications.
  • Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
  • Proficient in using various diagnostic tools and automotive repair equipment.
  • Maintain a clean and organized work area, adhering to safety protocols.
• Additional Responsibilities:
  • May perform test drives to evaluate vehicle performance and diagnose issues.
  • May research technical information and consult with colleagues or service manuals to solve complex problems.
  • May recommend preventative maintenance services to customers.
  • Contribute to a positive and efficient work environment within the service department.
  • Other duties as assigned.

Qualifications

• Demonstrates a high 'HQ' (Hospitality Quotient) consisting of kindness, optimism, intellectual curiosity, work ethic, empathy, self‑awareness, and integrity.
• Completion of an automotive technician training program or equivalent experience preferred.
• Automotive Service Excellence (ASE) certifications is a strong plus.
• Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem‑solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Valid driver's license with a clean driving record.

Benefits

• Career Path – Swickard isn't just a job. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture – Be part of a supportive and collaborative team.
• Growth Opportunities – Opportunities for continued personal and professional growth.
• Competitive Compensation – Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands – Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.