Specialist I, Partnership Support

Grow Therapy; Northern (KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

Grow for Grow

Financial Wellness

Flexible Time Off, Holidays & Winter

Parental Leave

Mental Health Mornings/Afternoons

Wellness & Development Stipend

Commuter Benefits

Home Office & Meals

Additional Perks

Job summary

Grow Therapy is seeking a Payor Partnership Support Specialist to join a remote-friendly team of 13–15. You will assist clinicians and clients via calls, chats, and emails, collaborating across teams to resolve issues and improve payor partnerships.

This fully remote role emphasizes empathy, accuracy, and proactive problem solving. You will work in a fast-paced environment, with opportunities to grow and impact patient access to care, while supporting performance improvement and effective

Qualifications

• At least 2 years in customer support, healthcare billing a plus.
• At least 1 year assisting customers by phone, live chat and email.
• Able to pivot and multitask in a fast-paced environment.
• Adaptable to changing conditions and high-output work style.
• Detail-oriented with a can-do attitude and empathy.
• Experience with health insurance/billing and handling large databases.

Responsibilities

• Answer live calls, chats, and emails from clinicians and clients.
• Collaborate with Customer Operations to resolve roadblocks.
• Work with RCM and Engineering to fix bugs and billing issues.
• Meet with supervisor to discuss performance opportunities and goals.

Skills

Customer support

Healthcare billing

Phone support

Live chat

Email support

Multitasking

Attention to detail

Empathetic

Remote work

Problem solving

Job description

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

About The Role

We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager.

Your responsibilities will include:

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your supervisor to discuss performance opportunities, feedback and set performance goals

You’d be a great fit if...

• You have at least 2 years of experience in customer support (healthcare billing a plus).
• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support.
• You can easily pivot and multitask
• You can adapt easily to an ever changing environment
• You are a high output, high quality individual
• You have very high attention to detail
• You desire to work in a contact center environment
• You take initiative and have a can do attitude towards investigating and solving problems
• You are a naturally empathetic individual
• You have experience with and knowledge of health insurance/billing
• You stay cool, calm and collected under intense interactions
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously

Employment Type: Hourly, Non-Exempt
Base Compensation: The hourly compensation rate for this position is:

Fully Remote Commitment: $24.03 per hour

This role is fully remote. Both arrangements include travel 2-3 times per year (e.g., company and department offsites).

Note: Please upload your resume in PDF format

Full Time Employee Benefits:

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions.

Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report.

Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance. Choosing not to be recorded will not, by itself, affect your candidacy.

AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.

State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.

Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact [e-mail]. We’re happy to help or offer an alternative way to participate.