Client Success Partner - Payroll - HCM

Crescent-Payroll-Solutions; Metairie (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Robust 401k match

Medical, dental, vision benefits

Paid time off

Company holidays

Sabbatical program

Job summary

Crescent Payroll Solutions in Metairie, LA, is seeking a Client Success Partner to join our dynamic Operations team. If you enjoy helping others and thrive in a family-like, growth-minded workplace, this role may be the perfect fit.

We are a fast-growing, independent payroll company with strong customer focus, extensive training, and real opportunities for advancement. Competitive compensation, comprehensive benefits, 401k match, PTO, holidays, and sabbatical programs await the right candidate.

Qualifications

• 0-2 years of payroll processing experience (preferred) or customer service experience.
• Ambitious, competitive and self-motivated.
• Detail and follow-up oriented.
• Excellent customer service and listening skills.
• Strong written, verbal, and presentation communication.
• Self-starter with ability to meet deadlines in a fast-paced environment.
• Eager to learn and build relationships; Crescent Payroll core values.

Responsibilities

• Serve as Client Success Partner on the Operations team.
• Provide outstanding customer service to Crescent Payroll Solutions clients.
• Assist with payroll processing inquiries and issue resolution.
• Collaborate with internal teams to ensure client satisfaction.

Skills

Customer service

Communication

Attention to detail

Time management

Job description

Are you a Customer Service Superstar who enjoys making great things happen for others? Are you looking for a fun and motivating workplace with a family vibe? We're growing and looking for that special someone to add to our dynamic Operations team. If you enjoy perpetual learning, have an inquisitive nature, and are looking to join an organization that supports your individual growth and development, this Client Success Partner role may be the perfect opportunity for you.

If you are looking for an exciting career with one of the fastest growing, independent payroll companies in the country with a team of motivated employees, proven leaders, and unlimited earning potential, then Crescent Payroll Solutions is where you want to be. We pride ourselves on being a successful alternative to large publicly owned payroll companies. At Crescent Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Reasons you should join Crescent Payroll:

• Rock solid industry leader for HCM and Payroll
• An Inc. 5000 honoree for 4 consecutive years for being one of the fastest growing companies in the country.
• A New Orleans City Business Best Places to Work for 4 consecutive years.
• Renowned for 98% customer retention with industry leading Net Promoter Score
• Proprietary, web-based technology that provides competitive advantages.
• Locally owned and operated
• Opportunities for advancement

Here is what you will receive:

• Competitive Compensation
• Extensive operations training program with helpful tools and on-going operations team and management support.

Here is what we are looking for:

• 0-2 years of payroll processing experience (preferred) or customer service experience
• Ambitious, competitive , and highly self-motivated individual
• Detail and follow-up oriented
• Excellent customer service and listening skills
• Projecting a positive image in representing the company to clients and the community
• Exemplary communication skills to include written, verbal, and presentation skills
• Self starter with ability to meet deadlines in a fast-paced environment
• Hungry to learn, humble enough to listen, and forming deep relationships is one your greatest strengths.
• Understand, embrace, and embody Crescent Payroll Core Values. Those core values clearly define the Crescent Payroll culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
  • Positively impacting the lives of others
  • Male a difference today for a better tomorrow
  • Do the little things well, it leads to great results
  • Focus on balance in work and in life
• Core Focus: Growing a Reliable Business with passionate people.

Company Perks:

• Robust 401k match program
• Great benefits plans for medical, dental, vision, and voluntary insurance
• Significant paid time off plus company paid holidays
• After 3 years of service, $1500 towards a vacation
• After 6 years of service, $2000 towards a vacation
• After 7 years of service, 2 week paid sabbatical
• Quarterly community-focused opportunities
• Quarterly social outings with the Team
• Wellness and employee assistance programs

Crescent Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply.