Partnership Delivery Specialist

Pearson; Lansing (MI); On-site; USD 65,000 - 75,000; Full time

Job summary

Pearson is seeking a Specialist, Partnership Management to drive successful delivery of School Assessment programs and coordinate cross-functional teams. You will manage projects from initiation to close, maintain plans, and ensure customer satisfaction while collaborating with vendors and internal resources.

The role emphasizes relationship management, quality assurance, and process improvements in a fast-paced environment.

Qualifications

• Bachelor’s Degree desired or commensurate experience.
• 2-3 years of experience in a project management role.
• PMP certification or demonstrate an understanding and application of Project Management Institute (PMI) principles. (Preferred)
• Flexibility in the workplace.
• Ability to make decisions based upon limited information.
• Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever changing environment.
• Significant experience with customer service and project management.
• Understand team dynamics and foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations.
• Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.

Responsibilities

• Establish and maintain positive and productive relationships with internal resources and external customers.
• Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
• Serve as a point-of-contact to the customer and cross-functional teams for day-to-day execution.
• Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.
• Project responsibility through the life cycle (initiate, plan, execute, control, close).
• Maintain the project management plan, customer requirements, project schedule, and other documentation required to effectively manage program deliverables as assigned.
• Network with all project stakeholders and resources (including customers, internal shared services groups, subcontractors and vendors) to meet project goals.
• Ensures adherence to quality standards and reviews project deliverables.
• Supports implementation of SOWs and contracts.
• Manage changes to the project scope, project schedule, and project costs.
• Implement approved actions to mitigate project risk events.
• Identify opportunities for process and quality improvements which promote cost reduction and implement initiatives, and monitor the effectiveness of changes made.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances (scope and costs), perform any required corrective actions, and communicate results to all stakeholders.
• Assist in change control process including tracking, writing scope documents, and gathering estimates and pricing. Thoroughly evaluate any proposed scope change by involving entire project team; establish and maintain documentation to control scope.
• Identify and track risks, including implementing the approved actions and workarounds required to mitigate project risk events to minimize the probability of realization.
• Execute the tasks as defined in the project plan and schedule to meet customer deliverables.
• Prepare and present internal and external reports on program status, risks and other program related issues.

Skills

Project coordination

Customer service

Communication skills

Vendor coordination

Education

Bachelor’s Degree or commensurate experience

Tools

MS Project

Visio

PowerPoint

Excel

Word

Outlook

Job description

Pearson is seeking a Specialist, Partnership Management to drive successful delivery of School Assessment programs and coordinate cross-functional teams. You will manage projects from initiation to close, maintain plans, and ensure customer satisfaction while collaborating with vendors and internal resources.

The role emphasizes relationship management, quality assurance, and process improvements in a fast-paced environment.