Partner Support & Growth Leader

Yaskawa-America,-In; Miamisburg (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Yaskawa America, Inc. seeks a Partner Support Manager to lead the Partner Support Team, develop efficiency tools, and drive revenue opportunities with distributors, integrators, OEMs, and key customers.

The role focuses on leadership, strategic planning, and cross-functional collaboration to improve customer satisfaction and operational efficiency. The individual will mentor staff, manage budgets, implement new support strategies, and ensure timely resolution of customer issues while supporting

Qualifications

• Bachelor of Science degree in business administration or Engineering field with at least 5 years of related experience in the robot/automation industry.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Lead and manage the Partner Support Team to grow distribution and integrator channels.
• Develop and maintain fee-based models for field programming and commissioning support.
• Support channel and direct customer growth including distributors, integrators, OEMs.
• Streamline operations with tools and technology to enhance customer satisfaction.

Skills

Leadership

Coaching-Mentoring

Budget Management

Process Improvement

Customer Satisfaction

Education

Bachelor of Science in Business Administration or Engineering

Job description

Yaskawa America, Inc. seeks a Partner Support Manager to lead the Partner Support Team, develop efficiency tools, and drive revenue opportunities with distributors, integrators, OEMs, and key customers.

The role focuses on leadership, strategic planning, and cross-functional collaboration to improve customer satisfaction and operational efficiency. The individual will mentor staff, manage budgets, implement new support strategies, and ensure timely resolution of customer issues while supporting