Partner Success Specialist – Urban Mobility (Berlin)

arrivelogistics.com; Atlanta (GA); On-site; USD 56,000 - 78,000; Full time

Job summary

Arrive is seeking a Partner Success Specialist based in Berlin to secure seamless implementation of our solutions. You will configure, maintain and support our products for partners, building trust and strong relationships by supporting Operators in daily business and across their customer journey.

You will connect with Partners, identify needs and drive improvement initiatives while collaborating with Account Managers, Operations and R&D. Strong English and Czech/Slovak are mandatory.

Qualifications

• Experience in Customer Success or Technical Support for corporate customers.
• Excellent verbal and written communication in the local language and English.

Responsibilities

• Providing excellent operational support to new and existing partners.
• Configuration, release and maintenance of our solutions and products.
• Implement the company's standard core products and services according to customer specifications.
• Archiving and version management of software configurations.
• Quality assurance, testing our products and services, while striving for continuous improvement.
• Order, review and roll-out of signage.
• Collaboration across Teams and Business Units e.g. Account Managers, Operations, and R&D/Product.
• Training and supporting Operations on the Company services.
• Working actively within the CRM system to manage requests/incidents and ensuring data quality.

Skills

CRM management

Project management

System integrations

API descriptions reading

JSON

XML

Data analysis

English proficiency

Czech/Slovak language

Change management

Tools

Postman

Job description

Arrive is seeking a Partner Success Specialist based in Berlin to secure seamless implementation of our solutions. You will configure, maintain and support our products for partners, building trust and strong relationships by supporting Operators in daily business and across their customer journey.

You will connect with Partners, identify needs and drive improvement initiatives while collaborating with Account Managers, Operations and R&D. Strong English and Czech/Slovak are mandatory.