Partner Manager

EER Poland; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

EER Poland is seeking a Partner Manager in the United States to develop and sustain strong partnerships with service partners. The role focuses on proactive engagement, audits, and continuous improvement to ensure scalable, high-quality service delivery.

Responsibilities include leading contract negotiations, monitoring performance against SLAs/KPIs, and collaborating across functions to drive operational excellence while supporting cost-effective and compliant operations.

Qualifications

• Advanced English (C1) proficiency required.
• Bachelor's degree in logistics, business, or related area.
• Experience with financial data analysis for charges, expenses, and profitability.
• Knowledge of Trade Compliance, Import/Export regulations.
• Previous leadership in logistics/transport/inventory management.
• Experience in pricing for logistics, transport, and trading.

Responsibilities

• Build and maintain trust-based partner relationships as primary contact with internal teams.
• Lead contract negotiations on pricing and terms to secure favorable agreements.
• Monitor partner performance against SLAs and KPIs; enable proactive improvements.
• Ensure partner compliance with quality standards and regulatory requirements; drive audits.
• Analyze partner cost structures and lead cost-reduction initiatives.
• Collaborate with partners to optimize logistics, inventory, and supply chain performance.
• Serve as strategic liaison between partners and internal teams for alignment.
• Provide onsite support for business reviews, training, audits, and partner setup.

Skills

Fluent English

Leadership

Analytical thinking

Problem solving

Negotiation & communication

Technical proficiency

Education

Bachelor's degree in logistics or business

Advanced English – C1

Tools

WMS systems

Logistics software

Microsoft Office

Job description

The Partner Manager is responsible for developing and maintaining a strong and productive relationship with Flash service partners. This role ensures that partners consistently meet performance expectations through proactive engagement, regular audits, and ongoing compliance. It is a forward-looking, leadership-driven role focused on improvement, operational excellence, and enabling scalable high-quality service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Relationship Management – Build and maintain strong, trust-based relationships with partners, acting as the primary point of contact between them and internal teams. Effective relationship management ensures smooth communication, faster issue resolution, and long-term partnership stability.
• Contract Negotiation – Lead negotiations on pricing and terms to secure cost-effective, favorable agreements that protect the company's interests while enabling partner success. Proactively manage contracts across their lifecycle to avoid risks and ensure value.
• Evaluation and Performance Monitoring – Continuously assess partner performance against agreed SLAs and KPIs. Early identification of gaps enables proactive interventions, mitigating service disruptions and supporting continuous improvement.
• Quality Assurance – Ensure partners comply with required quality standards and regulatory requirements. Conduct regular audits and drive corrective actions to reduce risk exposure and maintain service integrity.
• Cost Management – Analyze partner cost structures, identify inefficiencies, and lead cost-reduction strategies. This is critical to maintaining competitiveness and supporting sustainable growth.
• Supply Chain Optimization – Collaborate with partners to enhance logistics, inventory management, and overall supply chain performance, directly impacting customer satisfaction and operational efficiency.
• Cross-functional Collaboration – Act as a strategic liaison between partners and internal teams to ensure alignment with business objectives and seamless operational execution.
• Travel – Able to provide onsite support for business reviews, training, auditing, warehouse relocations, and new partner setup.

POSITION REQUIREMENTS:

• Language – Fluency in English is required.
• Leadership – Essential for driving performance, leading change, and fostering accountability in partner relationships. Effective leadership ensures partners remain aligned with the company's goals and culture.
• Analytical Thinking – Critical for turning data into actionable insights. The ability to identify patterns and performance gaps supports informed decisions and continuous service optimization.
• Problem Solving – Enables the Partner Manager to quickly address operational or contractual issues, minimizing impact on service delivery and maintaining customer trust.
• Negotiation & Communication – Strong negotiation secures beneficial terms, while clear communication ensures expectations are understood and met by all parties. This helps build long-term, transparent partnerships.
• Technical Proficiency – Familiarity with relevant systems and tools (both internal and partner platforms) allows for efficient issue tracking, reporting, and collaboration, streamlining daily operations and reducing friction.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Advanced English – C1.

• Bachelor's or equivalent degree from an accredited educational institution, focused on logistics, business, or related areas.
• Extremely proficient in Microsoft applications and the use of online- based tools and programs.
• Able to conduct financial data analysis as required to validate charges, expenses, and business operational profitability.
• Previous leadership experience, preferably in the areas of Logistics/Transportation/Inventory Management.
• Experience in pricing for the area of Logistics, Transport, and Trading.
• General knowledge of Trade Compliance, Import, and export regulations.
• Knowledge of logistics and supply chain order management and WMS systems.

Only Czech - based candidates will be considered for this position!