Partner Success Manager I — West (Hybrid)

ScanSource; Surprise (AZ); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) with matching

128 hours PTO (outside CA)

10 paid company holidays

Job summary

ScanSource in the United States is seeking a Partner Success Manager I to serve as the primary contact for assigned partners, driving proactive engagement and smooth onboarding across the partner lifecycle.

The role focuses on building strong relationships, enabling partners with tools and resources, coordinating deal registrations, renewals, and training, with hybrid work options and comprehensive benefits.

Qualifications

• Bachelor’s degree in business, communications, or related field (or equivalent experience).
• 2+ years of experience in partner success, account management, or customer support roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

Responsibilities

• Serve as main point of contact for assigned partners, ensuring timely and proactive communication.
• Facilitate ongoing education and training using provided resources.
• Support deal registration, retention, and renewal activities to maintain partner engagement.
• Ensure partner records are accurate and up to date in internal systems.
• Review opportunities and submit deal registrations per supplier procedures.
• Process quotes and pricing requests following documented workflows.
• Monitor partner requests and resolve issues to maintain SLAs.
• Perform other duties as assigned.

Skills

CRM proficiency

Partner management

Relationship building

Communication skills

Organizational skills

Education

Bachelor’s degree

Tools

CRM systems

Job description

ScanSource in the United States is seeking a Partner Success Manager I to serve as the primary contact for assigned partners, driving proactive engagement and smooth onboarding across the partner lifecycle.

The role focuses on building strong relationships, enabling partners with tools and resources, coordinating deal registrations, renewals, and training, with hybrid work options and comprehensive benefits.