Intelisys: Partner Success Manager I - West

ScanSource; Surprise (AZ); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) with matching

128 hours PTO (outside CA)

10 paid company holidays

Job summary

ScanSource in the United States is seeking a Partner Success Manager I to serve as the primary contact for assigned partners, driving proactive engagement and smooth onboarding across the partner lifecycle.

The role focuses on building strong relationships, enabling partners with tools and resources, coordinating deal registrations, renewals, and training, with hybrid work options and comprehensive benefits.

Qualifications

• Bachelor’s degree in business, communications, or related field (or equivalent experience).
• 2+ years of experience in partner success, account management, or customer support roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

Responsibilities

• Serve as main point of contact for assigned partners, ensuring timely and proactive communication.
• Facilitate ongoing education and training using provided resources.
• Support deal registration, retention, and renewal activities to maintain partner engagement.
• Ensure partner records are accurate and up to date in internal systems.
• Review opportunities and submit deal registrations per supplier procedures.
• Process quotes and pricing requests following documented workflows.
• Monitor partner requests and resolve issues to maintain SLAs.
• Perform other duties as assigned.

Skills

CRM proficiency

Partner management

Relationship building

Communication skills

Organizational skills

Education

Bachelor’s degree

Tools

CRM systems

Job description

Job Summary

The Partner Success Manager I serves as the primary point of contact for
assigned partners, ensuring seamless support and proactive engagement throughout the partner lifecycle. This role focuses on building strong relationships, driving partner satisfaction by providing timely assistance, education, and operational support. By managing transactional activities and enabling partners with tools and resources, the Partner Success Manager I plays a critical role in strengthening partnerships and contributing to overall business growth.

Essential Job Duties

• Acts as the main point of contact for assigned partners, ensuring timely and proactive communication.
• Facilitates ongoing education and training using provided resources.
• Supports deal registration, retention, and renewal activities to maintain partner engagement.
• Ensures partner records are accurate and up to date in internal systems.
• Reviews assigned opportunities and submits deal registrations according to supplier procedures.
• Processes quotes and pricing requests, following documented workflows.
• Monitors partner requests and resolves issues promptly to maintain service-level agreements (SLAs).
• Other duties as assigned

Reporting Relationships

• Reports to Manager, Partner Success

Requirements

• Bachelor’s degree in business, communications, or related field (or equivalent experience).
• 2+ years of experience in partner success, account management, or customer
  support roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

Preferred

• Experience in telecom, technology distribution, or channel partner environments.
• Familiarity with deal registration processes and pricing workflows.
• Knowledge of partner enablement tools and platforms (e.g., MyIntelisys).
• Ability to analyze partner activity reports and identify trends for improvement.

Physical Requirements

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to work in a hybrid environment, combining remote and in-office
  attendance designated for this position.
• Ability to travel up to 5% of the time
• Ability to lift up to 25 pounds.

Compensation

Compensation Range: $55,000-$65,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F