Partner Success Manager — Growth & Performance Marketing

OnHires; United States; Remote; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible PTO

Flexible hours

Job summary

OnHires is seeking a proactive Partner Success Manager in a remote U.S./Canada role. You will own the post-sale journey for a small portfolio of high-touch partners, guiding growth and performance through data-driven, cross-functional collaboration.

You will work with Marketing, Growth, and executive leaders to turn partner needs into strategic goals, with a focus on retention, adoption, and long-term value in a fast-moving SaaS environment.

Qualifications

• 5–8 years of relevant professional experience in customer/partner success or strategic client services.
• Experience in MarTech, AdTech, marketing analytics, marketing automation, attribution, CRM, lifecycle marketing, or related SaaS.
• Proven ownership of post-sale partner relationships and strategic guidance to senior stakeholders.

Responsibilities

• Own the post-sale partner journey for ~2–6 high-touch accounts.
• Be a trusted strategic partner to Marketing and Growth leads, founders, and executives.
• Turn partner needs into clear goals, priorities, and action plans.
• Establish success goals, milestones, and progress metrics for each partnership.
• Lead strategic discussions using marketing, customer, and business data.
• Identify risks and blockers early and drive resolution.
• Translate priorities into direction for paid media, CRM, analytics, and production teams.
• Coordinate cross-functional delivery without formal authority.
• Maintain alignment with partners and internal teams through clear communication.
• Help partners use growth intelligence to connect marketing with financial goals.
• Identify opportunities to improve adoption, retention, and long-term value.

Skills

Customer Success

Partner management

Account management

MarTech/AdTech knowledge

Data-driven decision making

Cross-functional collaboration

Tools

CRM systems

Job description

Location: Remote — United States or Canada

Preferred time zones: Eastern or Central

US: Full-time employment with health, dental, and vision coverage, 401(k), flexible PTO, and flexible hours

Compensation: 115,000–125,000 USD annually

Travel: Approximately 5–10%

Our client is a global, tech-enabled growth company that helps businesses solve complex digital marketing challenges and connect marketing performance with measurable business outcomes.

We are looking for a proactive Partner Success Manager who knows how to own the customer journey, understand what clients really need, and move quickly to resolve problems. The strongest candidates will come from a MarTech, AdTech, marketing analytics, or related SaaS environment and will also understand the language of growth and performance marketing.

You will serve as the primary strategic contact for a focused portfolio of approximately 2–6 high-touch partners. This is not a sales role, a high-volume Customer Success position, or a campaign-execution role. You will own the post-sale partner relationship, establish goals and priorities, identify risks and opportunities, and coordinate internal teams to keep work moving and deliver meaningful results.

What You’ll Do

• Own the post-sale partner journey for approximately 2–6 high-touch accounts.
• Become a trusted strategic partner to Marketing and Growth Leads, founders, and other senior stakeholders.
• Listen carefully to partners, understand their business model and challenges, and turn their needs into clear goals, priorities, and action plans.
• Establish success goals, milestones, and ways to measure progress for each partnership.
• Lead strategic and performance conversations using marketing, customer, and business data.
• Identify problems, risks, and blockers early and take ownership of driving them toward resolution.
• Translate partner priorities into clear direction for paid media, creative, CRM/email, analytics, campaign management, and production teams.
• Coordinate cross-functional delivery without relying on formal authority.
• Keep partners and internal teams aligned through clear communication, follow-up, and accountability.
• Help partners use a proprietary growth intelligence platform that connects marketing performance with financial goals.
• Identify opportunities to improve adoption, partner outcomes, retention, and long-term value.
• Work effectively in a fast-moving environment where priorities may change and not every problem has an established playbook.

What We’re Looking For

• Approximately 5–8 years of relevant professional experience.
• Strong experience in Customer Success, Client Success, Account Management, Partner Success, or strategic client services.
• Experience working in a MarTech, AdTech, marketing analytics, marketing automation, attribution, CRM, lifecycle marketing, paid media technology, or related SaaS company.
• Proven ownership of important post-sale customer or partner relationships.
• Experience guiding customers through a journey rather than responding only to requests or providing status updates.
• A proactive, resourceful approach to solving problems and keeping initiatives moving.
• Experience defining customer goals, managing expectations, identifying risks, and coordinating resolutions across multiple teams.
• Confidence leading strategic conversations with marketing leaders, founders, and executives.
• A strong working understanding of digital and performance marketing, including acquisition channels, funnels, paid media, CRM/email, and analytics.
• Ability to discuss CAC, ROAS, LTV, conversion, retention, attribution, and marketing efficiency and connect these metrics to business goals.
• Experience translating customer needs into clear priorities for cross-functional teams.
• Exposure to marketing budgets of $100,000+ per month.
• Strong communication, listening, analytical, organizational, and stakeholder-management skills.
• Comfort working with urgency, ambiguity, and a high degree of personal ownership.

What This Role Is Not

• It is not a prospecting or new-business sales role.
• It is not a high-volume Customer Success role focused on managing a large number of transactional customers.
• It is not a reactive account coordination role centered on meetings, status updates, and recaps.
• It is not a hands-on media buying position.

You do not need to launch or optimize campaigns yourself. However, you must understand how performance marketing works, feel comfortable working with data, and be able to turn insights into meaningful recommendations and action for partners.