Partner Success Manager

Speak4; Arlington (VA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life insurance

Paid parental leave program

Paid vacation

Paid sick leave

Work from home hybrid environment

Job summary

Speak4 is seeking a Partner Success Manager to cultivate strong partner relationships and optimize their use of our advocacy platform. You will guide partners, troubleshoot issues, and deliver strategic recommendations to improve campaign outcomes.

The role supports hybrid on-site or remote work, collaborates with Sales, Marketing, and Product teams, and offers a salary range with commission plus a full benefits package.

Qualifications

• Two years in customer success, client services, or partner-facing role.
• At least one year in digital marketing, politics, advocacy, or related field.
• Strong computer literacy with MS and Google products.
• Familiarity with HubSpot or similar CRM and project tools.
• Excellent written and verbal communication; collaborative approach.

Responsibilities

• Develop engagement strategies to help partners maximize Speak4 impact.
• Manage partner support requests including campaigns, platform questions, troubleshooting, and reporting.
• Create product updates, guides, and resources for partner enablement.
• Onboard new partners with Sales and ensure smooth campaign setup.
• Collaborate with Marketing to refine product onboarding and materials.
• Advocate for partner needs and feed back for product improvements.
• Support other team priorities in a start-up environment.

Skills

Customer success

Client services

Digital marketing

Relationship building

Tools

HubSpot

Asana

Slack

Google Workspace

Job description

Are you an experienced client partner or digital account manager looking to make an impact in a start-up environment? Speak4 is looking for an organized, personable, and solutions-oriented Partner Success Manager to join our growing team.

The Company:

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists, and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online.

The Candidate:

The ideal Partner Success Manager has experience in digital marketing, advocacy, or client services and enjoys helping partners get the most out of their technology. You'll serve as a trusted resource for partners, providing strategic recommendations, troubleshooting issues, and ensuring they have the tools and support needed to run successful advocacy campaigns.

This role offers the opportunity for a hybrid on-site schedule or remote work.

Your day in this position may include:

• Developing engagement strategies that help partners effectively use Speak4 and maximize the impact of their advocacy programs.
• Managing partner support requests, including campaign implementation, platform questions, troubleshooting, and reporting.
• Creating product updates, implementation guides, and other resources to help partners utilize new platform capabilities.
• Partnering with Sales to onboard new partners and ensure seamless campaign setup and implementation.
• Collaborating with Marketing to develop and improve product, onboarding, and implementation materials based on partner needs.
• Serving as an internal advocate for partners by identifying recurring needs, communicating feedback, and helping improve the overall partner experience.
• Supporting additional team priorities as needed in a collaborative, start-up environment.

This job may be for you if you:

• Are a calm and resourceful problem solver who can quickly troubleshoot issues and identify practical solutions.
• Enjoy supporting clients and building strong, long-term relationships.
• Communicate clearly and professionally with a wide range of stakeholders, from technical teams and data analysts to senior executives.
• Can translate detailed or technical information into clear, actionable recommendations.
• Are a self-starter who looks for opportunities to improve processes and work more efficiently.
• Are comfortable managing multiple priorities in a fast-paced environment.
• Value collaboration and are comfortable giving and receiving direct feedback.

What we require:

• At least two years of experience in a customer success, client services, customer support, or similar partner-facing role.
• At least one year of experience in digital marketing, politics, advocacy, public affairs, or a related field.
• Strong computer literacy and experience with Microsoft and Google products.
• Familiarity with HubSpot or a comparable CRM, Asana or a similar project management platform, and Slack.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills and a collaborative, team-oriented approach.

The budgeted salary range is $75,000 - $80,000 plus commission.

• Medical
• Dental
• Vision
• 401k
• Life insurance
• Paid parental leave program
• Paid vacation
• Paid sick leave
• Work from home hybrid environment

Speak4 is an Equal Employment Opportunity (EEO) employer.