Partner Success & Implementation Manager

Alliance For Choice in Education; Denver (CO); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Cellphone stipend

Scholarships for employees' children

Job summary

ACE Scholarships is a Denver-based nonprofit focused on expanding educational freedom by supporting families in choosing quality K-12 private schools. The Service Delivery Manager will own implementation, onboarding, and ongoing service delivery for ACE's customers, including partner schools and organizations, bridging the Strategic Partnerships and Services teams.

The role emphasizes proactive communication, process improvement, and a strong customer-service mindset to ensure a seamless go-live

Qualifications

• 3-5 years of professional experience in customer service, customer success, account management, implementation, project management, operations, or a similar customer-facing role.
• Bachelor's degree in Business Administration, Nonprofit Management, or a related field desired; equivalent related experience will be considered.
• Strong alignment with ACE's mission, values, and founding principles.

Responsibilities

• Own or coordinate the resolution of complex customer needs, service concerns, and escalations, maintaining clear communication, following through until resolution, and rebuilding customer confidence when service expectations are not met.
• Build trusted, professional relationships with executive leaders, including CEOs and senior staff, across a variety of organizations, often conservative or faith-based.
• Location, Travel, and Reporting: This is a 100% in-office position based in ACE's Denver office. Travel: 0-5%.

Job description

ACE Scholarships is a Denver-based nonprofit focused on expanding educational freedom by supporting families in choosing quality K-12 private schools. The Service Delivery Manager will own implementation, onboarding, and ongoing service delivery for ACE's customers, including partner schools and organizations, bridging the Strategic Partnerships and Services teams.

The role emphasizes proactive communication, process improvement, and a strong customer-service mindset to ensure a seamless go-live