Partner Success Engineer — GydeOS Deploy

gyde; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Gyde is seeking a hands-on Partner Success Specialist to deploy and operationalize the Gyde platform (GydeOS) inside newly acquired agencies. You’ll map business books, wire up CRMs, and tune Gia to each agency’s carriers and workflows.

You’ll embed with agencies, drive fast time-to-value, and build a repeatable playbook for scale, while collaborating with Engineering and Partner Growth to improve the product and rollout processes.

Responsibilities

• Own end-to-end GydeOS stand‑up for each newly acquired agency, from kickoff to go‑live.
• Integrate GydeOS with the agency's CRM; define connectors and migrate to a supported stack.
• Drive BoB and broker RTS upload validating, cleaning, and troubleshooting data before it lands in the platform.
• Configure the commissions and contracting modules: mapping, hierarchy, and incentive structures.
• Collaborate with Engineering to configure Gia for each agency and craft a repeatable playbook.
• Build lightweight BI views and dashboards to monitor integration health in real time.
• Identify and resolve integration blockers, escalating to Partner Growth and Engineering when needed.
• Train agency staff on GydeOS-BoB uploads, commissions, contracting, and day-to-day usage.
• Develop scalable enablement collateral and SOPs for the Partner Success team so agencies can self-serve.
• Support rollout of new GydeOS/Gia features and drive user adoption post‑go‑live.

Tools

GydeOS

Gia

CRM

Job description

Gyde is seeking a hands-on Partner Success Specialist to deploy and operationalize the Gyde platform (GydeOS) inside newly acquired agencies. You’ll map business books, wire up CRMs, and tune Gia to each agency’s carriers and workflows.

You’ll embed with agencies, drive fast time-to-value, and build a repeatable playbook for scale, while collaborating with Engineering and Partner Growth to improve the product and rollout processes.