Partner Success Specialist

Catena Operations Ltd.; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Catena Operations Ltd. is seeking a Partner Success Specialist to ensure exceptional partner experiences across affiliate campaigns.

You will handle daily publisher inquiries, coordinate end-to-end campaign delivery, and maintain reliable data flows from tracking to BI reporting, while resolving issues quickly to protect revenue and goodwill. You will translate technical findings for non-technical partners, identify patterns across partners, and drive workflow improvements by collaborating with

Qualifications

• 2–4 years of experience in affiliate marketing, partnership management, customer success, account management, or performance marketing operations.
• Experience working with performance data, able to interrogate reporting, spot anomalies and form hypotheses about discrepancies.
• Hands-on experience with BI tools such as Power BI, Looker, or Tableau.
• Excellent communication skills with ability to explain technical findings to non-technical audiences.

Responsibilities

• Act as the primary operational contact for publishers, resolving day-to-day queries accurately and within agreed response times.
• Own campaign delivery end-to-end: launches, tracking changes, creative and offer updates, and changes, coordinating teams to land them on schedule.
• Identify risks to campaign performance or partner satisfaction early and drive resolution.
• Lead CRM platform operations and case escalation practices; reproduce and triage partner-reported data issues and escalate with detailed context.
• Translate technical findings into clear, concise updates for partners and build confidence through transparency.
• Spot recurring patterns across partners and raise systemic issues for cross-functional resolution.

Skills

Affiliate marketing

Partnership management

Customer success

Account management

Performance marketing operations

Data analysis

Tools

Power BI

Looker

Tableau

Job description

The Partner Success Specialist is responsible for delivering an exceptional experience for sub-affiliate partners by ensuring campaigns run smoothly, partner inquiries are resolved efficiently, and operational excellence is maintained throughout the partnership lifecycle. This role exists to make our partnerships work in practice: campaigns launched on time, tracking and attribution trusted, questions answered accurately and quickly, and issues resolved before they cost us revenue and goodwill.

YOUR CHALLENGE:

• Act as the primary operational contact for publishers, resolving day-to-day queries accurately and within agreed response times.
• Serve as the operational counterparty on campaigns, with the Strategic Partnership Manager retaining commercial ownership of the relationship.
• Own campaign delivery end-to-end: launches, tracking changes, creative and offer updates, and change requests, coordinating whoever is required to land them on schedule.
• Identify risks to campaign performance or partner satisfaction early and driving them to resolution before they impact retention.
• Lead Customer Relationship Management (CRM) platform operations and coordination, including following case escalation best practices.
• Act as the first line on partner-reported data and attribution issues: reproduce the problem, triage it, characterize it accurately, and escalates to Data Operations with the detail needed to act.
• Own the resolution clock and the partner-facing narrative from the moment an issue is raised until the partner confirms it is closed.
• Develop a working understanding of how data flows from operator platforms through our tracking, reporting, and BI environment, sufficient to hold a credible technical conversation in both directions.
• Translate technical findings into clear, concise updates for partners, building confidence through accuracy and transparency.
• Spot recurring patterns across partners and raise them as systemic issues rather than handling them one ticket at a time.
• Shepherd new partners from agreement through compliance to first live campaign, owning the cycle time and keeping every party moving.
• Work with Compliance to keep onboarding progressing, surfacing blockers early rather than letting them sit.
• Support invoice verification and revenue collection with Finance & Data Operations, investigating discrepancies and driving them to closure.
• Track aged and disputed balances and chase them to resolution alongside Finance.
• Maintain accurate documentation of partner interactions, campaign changes, and operational processes.
• Identify and implement workflow improvements that reduce cycle time, remove manual effort, or improve the partner experience.
• Feed partner-side feedback to the Product team as concrete, prioritized input.

TO DO IT, YOU WILL NEED:

• 2–4 years of experience in affiliate marketing, partnership management, customer success, account management, or performance marketing operations.
• Demonstrated comfort working with performance data: able to interrogate reporting independently, spot anomalies, and form and test a hypothesis about a discrepancy.
• Hands-on experience with BI or analytics environment (Power BI, Looker, Tableau, or equivalent).
• Excellent communication skills, with a track record of explaining technical findings to non-technical audiences.
• Exceptional organizational skills and the ability to hold many open threads without dropping any.
• Proactive and solution-focused, comfortable owning an outcome cross-functionally across teams.
• Experience in affiliate marketing, iGaming, or performance marketing.
• Experience in two-side marketplaces, platforms or ad-tech businesses, particularly on the supply side (publisher side).
• Exposure to invoice reconciliation or revenue assurance.