Partner Success Representative

Slide; Westport (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Generous paid time off

401(k)

Professional development

Creative, dynamic environment

Job summary

Slide is seeking a highly organized Partner Success Representative to join our Account Management team in a dynamic role that balances portfolio management with cross-functional support. You will own a book of business, nurture partner relationships, and drive growth opportunities across accounts.

In addition to client-focused duties, you will coordinate shipping/logistics, support admin tasks, and act as a backup for Account Managers to ensure seamless service continuity.

Qualifications

• Strong organizational skills and the ability to manage multiple priorities.
• Excellent written and verbal communication.

Responsibilities

• Own and manage a portfolio of small accounts with day-to-day relationship management and growth opportunities.
• Coordinate shipping schedules across the Account Management team and liaise with logistics/operations.
• Support day-to-day admin functions, prep reports, and streamline workflows.

Skills

Organization

Communication

Teamwork

CRM software

Excel / Google Workspace

Tools

Salesforce

HubSpot

Job description

About the Role

We are looking for a highly organized and collaborative Partner Success Representative to join our Account Management team. This role is ideal for someone who thrives in a dynamic environment, enjoys variety in their day-to-day responsibilities, and takes pride in keeping teams running smoothly. You'll manage your own book of business while also playing a critical support role across the broader Account Management function.

Key Responsibilities

Account Management

• Own and manage a portfolio of small accounts, serving as the primary point of contact for day-to-day needs, relationship management, and growth opportunities
• Develop a deep understanding of each partner's business to proactively identify needs and deliver exceptional service
• Track account activity, maintain accurate CRM records, and provide regular updates on account health and performance

Shipping & Logistics Coordination

• Oversee and manage shipping schedules across the Account Management team, ensuring accuracy, timeliness, and clear communication with internal and external stakeholders
• Serve as the central point of coordination between account managers and logistics/operations teams to resolve scheduling conflicts and flag potential delays

Team Administration

• Support the day-to-day administrative functions of the Account Management team, including maintaining shared calendars, tracking deliverables, and coordinating internal processes
• Assist in preparing reports, meeting materials, and team communications as needed
• Help identify opportunities to streamline workflows and improve team efficiency

Account Manager Coverage

• Act as a reliable backup for Account Managers when they are out of office, ensuring seamless continuity of service for partners and internal stakeholders
• Quickly get up to speed on active accounts and open items to minimize disruption during coverage periods

Required Skills

• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• A team-first mindset with the ability to build trust quickly, both internally and with partners
• Proficiency in CRM software (Salesforce, HubSpot, or similar) and standard business tools (Excel, Google Workspace, etc.)
• Comfortable working in a fast-paced environment where priorities can shift

Preferred Skills

• Experience with logistics or shipping coordination
• Familiarity with channel sales or partner programs

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid Time Off: Generous paid time off and holiday schedule.
• Retirement Plan: 401(k)
• Professional Development: Opportunities for training and professional growth.
• The opportunity to do your life's work in a dynamic and creative environment with likeminded individuals