Senior AWS Connect Solutions Architect - Contact Center

Zendesk, Inc.; Florida; Hybrid; USD 206,000 - 308,000; Full time

Job summary

Zendesk, Inc. in the United States seeks a Senior Solutions Architect to translate customer requirements into high-level solutions and a formal Statement of Work.

You will own end-to-end technical delivery for customer implementations, lead workshops, and collaborate with Zendesk Professional Services and pre-sales teams.

Candidates should have 8+ years in customer-facing technical roles, AWS architecture, and experience with Zendesk integrations.

Qualifications

• 8+ years in a customer-facing technical role such as architecture or consulting.
• 8+ years building, migrating and deploying complex cloud-based solutions.
• Experience with AWS services and Zendesk integration projects.
• Excellent client management and presentation skills.
• Experience crafting Statements of Work and leading workshops.

Responsibilities

• Own end-to-end technical delivery of customer implementation projects.
• Lead design and configuration workshops with customers and partners.
• Develop technical designs, guidance documents, and integration specs.
• Provide expert recommendations and translate business objectives into solutions.
• Mentor junior colleagues and collaborate with Services teams.

Skills

Customer-facing experience

Cloud architecture

Client management

AWS/cloud expertise

REST APIs & AWS Lambda

Education

B.S. in Computer Science

AWS Associate level certification

Tools

AWS CloudFormation

Amazon Connect

DynamoDB

Kinesis

IAM

S3

Zendesk Platform

Job description

Zendesk, Inc. in the United States seeks a Senior Solutions Architect to translate customer requirements into high-level solutions and a formal Statement of Work.

You will own end-to-end technical delivery for customer implementations, lead workshops, and collaborate with Zendesk Professional Services and pre-sales teams.

Candidates should have 8+ years in customer-facing technical roles, AWS architecture, and experience with Zendesk integrations.