Partner Services Team Member

Priority Dispatch Corp.; Pompano Beach (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

OneHope, Inc. is seeking a Partner Services Team Member in Pompano Beach, FL. The role focuses on answering partner inquiries by phone and other channels, maintaining partner records, and facilitating donation tracking as part of the Advancement team.

The position supports fundraising efforts, coordinates with the Lead and other team members, and helps partners understand and participate in our mission-driven activities. Some flexibility outside standard hours may be required.

Qualifications

• MS Word, Excel, and Outlook proficiency required.
• Familiarity with Virtuous CRM is a plus.
• Strong organizational and communication skills are essential.

Responsibilities

• Create and maintain a welcoming environment for partner requests and manage inquiries.
• Maintain partner records and process donations.
• Support fundraising strategies with data entry, mailing packages, and notes.

Skills

MS Word

MS Excel

Outlook

Virtuous CRM

Tools

Virtuous CRM

Job description

# Partner Services Team MemberOneHope, Inc. - Pompano Beach, FL 33060## Partner Services Team MemberReports to: Partner Services LeadType: Full Time - In office### SummaryAt OneHope we strive to provide the transformational Word of God to children and youth around the world. The Partner Services Team Member contributes to further our mission through interacting with our partners over the phone and other mediums answering their inquiries, providing information, and maintaining their records. Will facilitate the tracking of donations, and celebrate partners’ milestones. Working with the Partner Services workgroup, this person will be involved in a broad range of tasks and collaboratively work with the whole Advancement team in the fundraising and advocacy efforts in the pursuit of our outcomes and mission fulfillment. Serving in every capacity that would help our partners understand and embrace our missional calling. ### Key Responsibilities* Create and maintain a welcoming environment for partners’ request fulfillment and implementing internal systems to manage partner requests in a timely manner. Including store orders and premiums requests* Facilitate our partner communications through different channels and maintenance of their personal records.* Contribute to several administrative tasks to support fundraising strategies such as mailing packages, data entry, writing notes, and others assigned by Lead role.* Daily donations processing, receipting, and fulfilling transaction reports.* Initiate and care for OneHope partners through Culture of Engagement assignments, specifically Prayer Calling, or as assigned by leadership.* Collaborate with other team members to design and implement strategies for the pursuit of various Advancement goals as directed by leadership. The objectives and outcomes of Advancement are not separate from every team member's personal objectives, but are owned by each person on the team## Qualifications### Other Skills and Abilities* Computer/Technical Skills - + Proficiency in MS Word, Excel, and Outlook. + Experience with Virtuous CRM is a plus. + Ability to learn new software applications that are utilized daily.* Other Competencies/Characteristics: + A strong, growing personal relationship with Jesus Christ. + The ability to be flexible, highly organized with a strong orientation to detail/quality work. + Must maintain a highly professional demeanor and level of confidentiality. + Ability to communicate effectively with others both internally and externally. + Regular attendance is required to adequately perform this job. + Ability to problem solve and adapt quickly in our dynamic environment.### Work Environment* Monday – Friday during business hours (9a-5p) with some flexibility* Occasional evening and weekend work required.