Partner Quality Specialist I

Pathward, N.A.; United States; Hybrid; USD 24,000 - 39,000; Full time

Job summary

Pathward, N.A. is hiring a Partner Quality Specialist to review marketing materials for regulatory compliance and partner program implementations.

You will collaborate with legal, compliance, and network teams to ensure quality and timely deliverables. The role involves training partners, managing submissions, and maintaining strong partner relationships across onsite locations and hybrid work environments.

Qualifications

• Strong understanding of regulatory compliance principles and practices.
• Attention to detail with high accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Reviews and approves marketing materials against work papers to ensure quality and adherence to guidelines.
• Establishes and maintains relationships with Partners through regular communication via phone, email, and meetings.
• Collaborates with internal teams (legal, compliance, network ops) to address client needs and deliver solutions.
• Drives and completes department-specific program implementation tasks.
• Submits programs to payment networks for review and approval.
• Trains Partners on and monitors their use of the marketing submission portal.
• Manages the self-approval process for assigned Partners and ensures qualification levels are met.
• Maintains understanding of assigned Partners and their programs.
• Builds relationships with internal and external stakeholders.
• Conducts periodic reviews of Partners’ compliance and reports findings.
• Remediates applicable Compliance Review findings.
• Meets Service Level Agreements and quality scores.
• Participates in enterprise projects relating to partner assignments.
• Other duties as assigned

Skills

Regulatory compliance

Attention to detail

Communication skills

Team collaboration

MS Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™.We area financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Partner Quality Specialists will work with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance

What You Will Do:

• Reviews and approves marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Participates on the Partner relationship team. Establishes and maintains strong relationships withPartners through regular communication via phone, email, and meetings.
• Collaborates with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions.
• Facilitates, drives, and completes department specific program implementation tasks.
• Completes submissions of programs to payment networks for their review and approval.
• Trains Partners on and monitors their use of the marketing submission portal.
• Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels.
• Maintains a thorough understanding of assigned Partners and their programs.
• Builds relationships with internal and external stakeholders.
• Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings.
• Remediates applicable Compliance Review findings.
• Meets and maintains all Service Level Agreements as defined by department criteria.
• Meets and maintains acceptable Quality Review scores as defined by department criteria.
• Participates in enterprise projects relating to existing Partner assignments.
• Other duties as assigned

What You Will Need:

• High School Diploma or equivalent.
• Typically requires less than one year of related experience.
• Strong understanding of regulatory compliance principles and practices.
• Attention to detail and ability to work with a high degree of accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft office Suite and other relevant software applications.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $17.25 hourly – $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.