Partner Quality Specialist I

Pathward, National Association; United States; Hybrid; USD 23,000 - 39,000; Full time

Job summary

Pathward, National Association is seeking a Partner Quality Specialist to review marketing materials for compliance with Pathward, Network, and regulatory guidelines. The role supports program implementations and ongoing maintenance, partnering with internal teams to deliver compliant solutions.

The position emphasizes collaboration with Partners and stakeholders, ensuring adherence to service levels and quality standards while supporting enterprise projects related to Partner assignments.

Qualifications

• High School Diploma or equivalent.
• Typically requires less than one year of related experience.
• Strong understanding of regulatory compliance principles and practices.
• Attention to detail and ability to work with a high degree of accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Responsibilities

• Reviews and approves marketing materials against work papers to ensure quality and adherence to guidelines.
• Maintains strong relationships with Partners via phone, email, and meetings.
• Collaborates with internal teams (legal, compliance, network ops) to address client needs.
• Drives and completes department program implementation tasks.
• Submits programs to payment networks for review and approval.
• Trains Partners on the marketing submission portal.

Skills

Regulatory compliance

Attention to detail

Communication

Team collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all.We area financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our*HUMBLE*HUNGRY*SMARTapproach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role

The Partner Quality Specialists will work with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance

What You Will Do

• Reviews and approves marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Participates on the Partner relationship team. Establishes and maintains strong relationships withPartners through regular communication via phone, email, and meetings.
• Collaborates with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions.
• Facilitates, drives, and completes department specific program implementation tasks.
• Completes submissions of programs to payment networks for their review and approval.
• Trains Partners on and monitors their use of the marketing submission portal.
• Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels.
• Maintains a thorough understanding of assigned Partners and their programs.
• Builds relationships with internal and external stakeholders.
• Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings.
• Remediates applicable Compliance Review findings.
• Meets and maintains all Service Level Agreements as defined by department criteria.
• Meets and maintains acceptable Quality Review scores as defined by department criteria.
• Participates in enterprise projects relating to existing Partner assignments.
• Other duties as assigned

What You Will Need

• High School Diploma or equivalent.
• Typically requires less than one year of related experience.
• Strong understanding of regulatory compliance principles and practices.
• Attention to detail and ability to work with a high degree of accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft office Suite and other relevant software applications.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $17.25 hourly - $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Who we are

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.