Partner Programs & Analytics Manager

Rubrik; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Rubrik seeks a seasoned Operations professional to join the Global Channel Strategy and Operations Organization. You will bridge partners, stakeholders, and leadership to optimize onboarding, drive rapid case resolution, and streamline complex workflows.

In this high-impact role, you will analyze programs, deliver data-driven recommendations, govern partner lifecycle, and oversee financial processes using Coupa to enable scalable, global operations.

Qualifications

• 5+ years in partner operations or global operations.
• Proven ability to resolve issues across multiple teams.
• Strategic thinker who can audit processes and drive improvements.
• Adaptable and comfortable in high-growth environments.

Responsibilities

• Drive operational excellence by bridging partners, stakeholders, and leadership.
• Own onboarding, rapid case resolution, and workflow optimization.
• Analyze KPIs and root causes to reduce case volume with cross-functional teams.
• Oversee partner lifecycle governance and documentation updates.
• Govern real-time reporting for certifications and program metrics.
• Manage PO creation, financial approvals, and funds distribution via Coupa.

Skills

Operations experience

Resilience

Analytical mindset

Agility in growth

Tools

Coupa

Job description

About the role:

• Within the Global Channel Strategy and Operations Organization, you will drive operational excellence by serving as a critical bridge between business partners, internal stakeholders, and leadership. In this role, you will ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact role requires strong strategic thinking, resilient execution, and the ability to turn complex operational challenges into streamlined, scalable processes.

What you'll do?

• Strategic Workflow & Process Optimization: Responsible for case resolution for Partner Programs, uncover operational bottlenecks, and design proactive strategies to eliminate root-cause issues and reduce support volume working cross-functionally across Legal, Sales, Finance, and Product to secure rapid resolution.
• Content & Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets—ensuring documentation, program collateral, and operational resources are consistently updated, organized, and easily accessible where required.
• AI-Driven Data Analytics & Insights: Harness enterprise AI tools and analytical platforms to track key performance indicators (KPIs), perform root-cause analyses on case trends, and present actionable, data-backed recommendations directly to the Director, Partner Programs.
• Partner Lifecycle & Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols.
• Certification & Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness.
• Financial & Operations Execution: Oversee Purchase Order (PO) creation, financial approvals, and fund distribution for Contra, Business Development Funds (BDF), and Market Development Funds (MDF) utilizing Coupa.

Experience you’ll need:

• 5+ Years of Operations Experience: Proven track record in case management, partner operations, tier-2/3 support coordination, or business operations in a global setting.
• Demonstrated Resilience: A persistent, hands-on problem solver with a history of driving initiatives to completion despite obstacles, changing priorities, or tight timelines.
• Strategic & Analytical Mindset: Exceptional ability to audit existing processes, identify workflow inefficiencies, and implement scalable, data-backed solutions.
• Agility in High-Growth Environments: Strong flexibility and adaptability to pivot quickly, prioritize competing demand