Sr Program Manager - AI Self-Service & Partner Knowledge Transformation

Palo Alto Networks; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Program Manager for AI Self-Service & Partner Knowledge Transformation to evolve the Worldwide Partner Services operating model. You will architect the channel knowledge ecosystem, transform complex policies into AI-driven self-service, and scale global partner operations.

You will lead AI-enabled initiatives, automate workflows with Asana, and deliver executive Tableau dashboards powered by SFDC reporting.

Qualifications

• 5+ years in Channel Operations, Partner Services, Partner Enablement, or Channel Program Management.
• 8+ years in cross-functional program management or process design.
• Hands-on experience with Generative AI tools to extract insights and structure knowledge.
• Strong executive communication and the ability to translate complex requirements.
• Familiarity with modern AI tools and data visualization platforms.

Responsibilities

• Audit, curate, and organize Channel Partner Services knowledge into a structured knowledge base.
• Architect AI-enabled self-service capabilities for partners to access program information and support.
• Leverage AI and automation to build partner-facing solutions and automated processes.
• Map end-to-end partner journeys and translate requirements into automated workflows (Asana).
• Create executive dashboards and real-time compliance metrics using Tableau and SFDC data.
• Lead PMO governance and drive process improvements across the partner ecosystem.
• Collaborate with Channel Operations, Product, Engineering, IT, Data Analytics, and Leadership.

Skills

Channel ecosystem

Program management

Applied AI

Executive communication

Technical tool stack

Education

BA/BS in Business Analytics, CS, IS, or equivalent

Tools

Tableau

Salesforce SFDC

Asana

Job description

Our Mission

At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As the Senior Program Manager - AI Self-Service & Partner Knowledge Transformation, you will lead the evolution of the Worldwide Partner Services operating model. Reporting directly to the Director, Worldwide Partner Program, Services, this role operates at the critical intersection of Channel Partner Domain Expertise, AI Transformation, and Operational Process Engineering.

In this role, you will act as the master architect of our channel knowledge ecosystem. You will audit, curate, and structure complex Partner Services rules, policies, and operational knowledge, transforming them into intelligent, AI-driven self-service platforms, automated workflows, and executive visualizations. Your primary goal is to eliminate operational friction, empower partners with on-demand self-service, and scale global partner operations.

Key Responsibilities

• Partner Knowledge Architecture & Self-Service Strategy: Audit, curate, and organize complex Channel Partner Services documentation, policies, and operational workflows into a structured knowledge base. Architect AI-enabled self-service capabilities that allow partners to independently navigate program requirements, services enablement, and operational support.

• AI & Intelligent Automation Execution: Leverage modern AI tools (Gemini, NotebookLM, Lovable and any other Palo Alto Networks approved AI toos) to build automated partner-facing solutions, including virtual PSM FAQs, automated PIP/remediation generation, CSAT sentiment analysis, and on-demand QBR slide generators.

• Workflow Automation & Integration: Map end-to-end partner journeys and translate business requirements into automated Asana workflows. Leverage API interfaces to automate program certificates, letters of authorization, and partner status transitions (e.g., automated merge/migration pipelines and demotion/promotion processes).

• Data Visualization & Analytics: Architect executive-ready Tableau visualizations powered by Salesforce (SFDC) reporting to deliver real-time compliance dashboards, partner performance scorecards, and account health metrics.

• PMO Governance & Process Engineering: Standardize and mature global PMO governance. Perform rigorous gap analysis and root-cause analysis on operational friction points across the partner ecosystem.

• Cross-Functional Leadership: Serve as a trusted advisor between Channel Operations, Product, Engineering, IT, Data Analytics, and Executive Leadership to align partner self-service initiatives with long-term strategic goals.

Qualifications

• Channel & Partner Ecosystem Expertise: 5+ years of direct experience in Channel Operations, Partner Services, Partner Enablement, or Channel Program Management. Must possess a deep functional understanding of channel business models, partner tiers, and global support infrastructures.

• Program Management & Process Design: 8+ years of experience leading complex, cross-functional program management or business process engineering initiatives.

• Applied AI & Knowledge Management: Demonstrated hands-on experience utilizing Generative AI tools (Gemini, NotebookLM, LLMs, etc.) to extract insights, structure unstructured knowledge, and drive operational efficiency.

• Technical Tool Stack Proficiency:

• Executive Communication: Exceptional written and verbal communication skills, with a proven ability to translate complex technical/analytical requirements into concise executive summaries and partner-facing frameworks.

• Education: BA/BS in Business Analytics, Computer Science, Information Systems, or equivalent experience.

Preferred Qualifications

• Industry Background: Experience within Cybersecurity, SaaS, Enterprise Software, or IT Channel ecosystems.

• Certifications: PMP, PgMP, CBAP (Certified Business Analysis Professional), or Lean Six Sigma certifications.

Work Environment & Travel

• Travel: Willingness to travel worldwide up to 25%.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• /yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.