Director, Product Operations

PurpleLab, Inc.; Wayne (NJ); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a dynamic healthcare data analytics company that is revolutionizing patient care through innovative claims-based Real-World Data solutions. This role offers significant opportunities for professional growth and the chance to work collaboratively with cross-functional teams. You will be at the forefront of optimizing product delivery processes and driving operational excellence. With a focus on continuous improvement and the adoption of new technologies, you will help shape the future of healthcare data products. Enjoy a fully remote work environment with flexible scheduling and a clear path for advancement in a rapidly expanding company.

Benefits

100% remote work environment

Flexible scheduling

Competitive compensation

Benefits package

Professional growth opportunities

Collaborative team culture

Clear path for advancement

Qualifications

• 3+ years in SaaS Product Operations or similar role.
• Strong understanding of product lifecycle management methodologies.
• Experience with project management tools.

Responsibilities

• Establish scalable processes for delivering RWD products.
• Drive collaboration between Product, RWD, and Engineering teams.
• Design dashboards for product KPIs and operational metrics.

Skills

Product Delivery Processes

Stakeholder Management

Data Analysis

Agile Methodologies

Problem-Solving

Education

Bachelor’s degree in Business

Healthcare Administration

Information Systems

Tools

SQL

Excel

Tableau

Jira

Asana

Productboard

Job description

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Join our fast-growing healthcare data analytics company where you’ll have significant opportunities for professional growth and increased responsibilities. We’re revolutionizing how healthcare organizations leverage claims-based Real-World Data (RWD) to make better decisions and improve patient outcomes.

Duties and Responsibilities:
Product Delivery Optimization

• Establish and implement scalable processes for delivering Claims-based RWD products and SaaS solutions to commercial stakeholders.
• Develop operational frameworks that ensure consistent product quality and timely releases.
• Partner with Product Managers, Engineering, and RWD teams to streamline workflows for data modifications, quality control, and release management.

Strategic Cross-Functional Leadership

• Serve as the central coordination point for operational initiatives related to healthcare data products.
• Drive collaboration between Product, RWD, Engineering, Marketing, Sales, and Customer Success teams.
• Ensure alignment on priorities, dependencies, and timelines across all stakeholders.
• Translate product strategy into executable operational plans.

Process Innovation & Improvement

• Identify and implement opportunities to improve operational efficiency through automation and process optimization.
• Develop comprehensive documentation including best practices, workflows, and standard operating procedures (SOPs).
• Champion the adoption of new tools and technologies to enhance product operations.
• Create scalable frameworks that support company growth.

Performance Analytics & Insights

• Design and maintain dashboards providing visibility into product KPIs, timelines, and operational metrics.
• Generate actionable insights from operational data to drive continuous improvement.
• Implement measurement systems to track process efficiency and product performance.

Product Lifecycle Excellence

• Partner with Product Managers throughout the product journey—from concept to launch and ongoing optimization.
• Oversee product documentation, release notes, and training materials.
• Manage complex product configurations and dependencies.
• Lead initiatives for the upcoming pay transparency products and payer/provider industry solutions

Qualifications:
Required

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
• 3+ years of experience in SaaS Product Operations or similar role.
• Proven track record of implementing and optimizing product delivery processes.
• Strong understanding of product lifecycle management methodologies.
• Experience with project management tools (Jira, Asana, Productboard, etc.)
• Excellent analytical and problem-solving capabilities.
• Outstanding communication and stakeholder management skills.
• Ability to thrive in a fast-paced, matrixed environment.

Technical Knowledge

• Proficiency in data analysis tools (SQL, Excel, Tableau, etc.)
• Experience with product analytics and performance tracking.
• Knowledge of agile development methodologies.

Preferred

• Healthcare industry experience, particularly with claims data (medical and pharmacy).
• Familiarity with healthcare code sets (ICD-10, CPT, NDC, HCPCS).
• Experience with Real-World Data (RWD) applications in Life Sciences, Payer/Provider sectors.
• Knowledge of data governance principles and practices.
• Experience with automation tools and process improvement methodologies.
• Background in healthcare SaaS product development.

What We Offer:

• 100% remote work environment with flexible scheduling.
• Opportunity to grow professionally in a rapidly expanding company.
• Chance to work on innovative healthcare data products that impact patient care.
• Collaborative team culture focused on innovation and excellence.
• Competitive compensation and benefits package.
• Clear path for advancement and increased responsibilities.
  
  

A background check is required for this role.

PurpleLabis a Healthtech company with a mission to spur value-driven innovation in healthcare to improve outcomes for patients. HealthNexus, the company’s no-code analytics platform empowers life sciences, payers, providers, and other stakeholders with real-world evidence to solve conventional and emerging challenges faster and more cost effectively.

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The above is intended to describe the general content of and requirements for the performance of this job.It is not to be construed as an exhaustive statement of duties or responsibilities.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.