Partner Operations Manager

agilityrobotics; United States; Remoto; USD 110.000 - 170.000; Tempo pieno

Descrizione del lavoro

Agility Robotics is seeking a Partner Operations Manager within the Customer Success function to build and strengthen processes, systems, and frameworks for a growing partner ecosystem. You will enable partner onboarding, engagement, readiness, and ongoing success while aligning internal teams to drive scalable outcomes.

You will develop workflows, dashboards, and reporting to monitor partner performance, collaborate across departments, and shape joint offerings and delivery methods as Agility

Competenze

• 5+ years in partner operations, business operations, or related field.
• Experience building, implementing, and optimizing operational processes in growing environments.
• Strong project and program management skills with ability to manage multiple priorities.

Mansioni

• Own the operational success of external partners across the alliance ecosystem.
• Build and optimize scalable partner onboarding, engagement, and readiness processes.
• Coordinate with Customer Success, Sales, Product, and Engineering to align partner needs.

Conoscenze

Project management

Cross-functional collaboration

Analytical thinking

Communication

Descrizione del lavoro

Agility's commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers-tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

The Opportunity

Agility Robotics is seeking a Partner Operations Manager to build and strengthen the processes, systems, and operational frameworks that support our growing partner ecosystem. Sitting within the Customer Success function, which is responsible for driving new business and revenue generation by supporting customers with products, solutions, and services aligned to their needs, this role will help ensure our partners are equipped to deliver successful customer experiences while creating the structure and visibility needed to scale our partner operations effectively.

What You’ll Do

• Partner Operations & Enablement: Own the operational success of external partners across the alliance partnership ecosystem, developing and managing the operational frameworks, processes, and resources that support partner onboarding, engagement, readiness, and ongoing success.
• Process Development & Optimization: Build, document, and continuously improve scalable workflows and operating procedures that create consistency, efficiency, and accountability across the partner lifecycle.
• Cross-Functional Coordination: Partner closely with Customer Success, Sales, Product, Engineering, and other internal teams to align on partner needs, coordinate initiatives, and drive timely execution.
• Performance & Reporting: Establish and maintain operational metrics, dashboards, and reporting to provide visibility into partner performance, engagement, operational health, and opportunities for improvement.
• Systems & Tools: Identify opportunities to improve the systems, tools, and infrastructure supporting partner operations, ensuring teams have the information and resources needed to operate effectively.
• Partner Experience: Identify operational friction points across the partner journey and develop solutions that improve the experience for both internal stakeholders and external partners.
• Alliance Partnership & Management: Focus on developing, managing, and maintaining strategic partner relationships, alliance agreements, and shared growth opportunities; identify key areas of collaboration, define integrated service offerings and delivery methodologies, and shape joint marketing messaging.
• Program Management: Lead cross-functional operational initiatives from planning through execution, proactively managing dependencies, risks, timelines, and stakeholder alignment.
• Continuous Improvement: Use data, partner feedback, and operational insights to identify gaps, recommend improvements, and drive scalable solutions as Agility's business evolves.
• Strategic Direction & Execution: Help set the direction and policies for partner-related sales activities, and manage the execution of strategic business plans for alliance success.

What You’ll Bring

• 5+ years of experience in partner operations, business operations, customer success operations, program management, or a related field.
• Experience building, implementing, and optimizing operational processes in a growing or evolving business environment.
• Strong project and program management skills, with the ability to independently manage multiple priorities and drive initiatives through completion.
• Demonstrated ability to work cross-functionally, influence stakeholders, and build alignment across teams with competing priorities.
• Strong analytical and problem-solving skills, including the ability to translate operational data into actionable insights and recommendations.
• Experience developing reporting, tracking mechanisms, and operational dashboards to support business visibility and decision-making.
• Excellent communication and organizational skills, with the ability to bring clarity and structure to complex or ambiguous situations.
• A proactive, resourceful mindset and the ability to balance strategic thinking with hands‑on execution.

What Will Set You Apart

• Experience supporting partner ecosystems, channel partnerships, strategic alliances, or third-party service delivery models.
• Experience in robotics, hardware, industrial technology, automation, or other complex technology environments.
• Familiarity with customer lifecycle management, partner onboarding, enablement, and ongoing