Partner Manager, Customer Relationship Manager (CRM)

J.D. Power; Troy (MI); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Partner Manager to oversee certified CRM partners and enhance customer journey strategies. This role involves managing multiple projects, collaborating with OEM personnel, and ensuring program delivery meets client expectations. The ideal candidate will possess extensive CRM experience, strong leadership skills, and a knack for clear communication. Join a forward-thinking team that values flexibility and performance, and make a significant impact in the automotive industry by driving innovative CRM solutions.

Benefits

Flexible Work Hours

Remote Work

Performance Rewards

Generous Time Off

Qualifications

• 5-7 years' experience managing CRM activities at a CRM or OEM.
• Strong leadership in meetings and clear communication skills.

Responsibilities

• Manage CRM Road Map with certified partners to ensure timely delivery.
• Develop and deliver client presentations on program status and results.

Skills

CRM Management

Automotive Digital Marketing

Project Management

Analytical Skills

Communication Skills

Conflict Resolution

Tools

CRM Tools

Job description

Partner Manager, Customer Relationship Manager (CRM)

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Title: Partner Manager, Customer Relationship Manager (CRM)
Location: Remote - USA
Reports to: SVP, SmartDigital

The Role

The CRM Partner Manager oversees and manages our certified CRM partners across multiple OEM client dealer solutions. The position is the point of contact for all CRM deliverables and will oversee multiple projects and work streams to ensure program delivery is on time, within budget, and exceeds client expectations. The CRM Partner Manager will lead activities supported by CRM providers, OEM Program Directors, Project Management, and Technical Teams.

The Impact You Will Have in This Role

You will influence OEM customer journey strategies by introducing new enhancements and technologies to CRM providers, contributing to growth and retention of OEMs and their customers.

What You’ll Be Doing In This Role

• Manage CRM Road Map with certified partners to prioritize and ensure timely delivery of business objectives, ensuring success with OEMs and their Dealers
• Collaborate remotely with OEM personnel to handle daily operational aspects of the program
• Assess client needs and determine solutions to surpass expectations
• Develop and deliver client presentations on program status and results
• Maintain relationships with partners supporting OEM CRM requirements
• Work with program managers to meet client needs through business requirements and project plans
• Audit CRMs bi-annually for compliance, post results, and work with providers for full compliance

Leadership Responsibilities

• Support departmental goals and operational activities with leadership
• Conduct regular one-on-one meetings with vendor partners and facilitate team meetings
• Participate in setting organizational goals for CRM initiatives

Qualifications Of This Role

• 5-7 years' experience managing CRM activities at a CRM or OEM
• Understanding of automotive digital marketing, websites, advertising, leads, CRM, analytics, ROI
• Engaging personality capable of connecting with diverse individuals
• Self-starter managing multiple projects
• Strong leadership in meetings and clear communication skills
• Ability to deliver instructions clearly and provide necessary documentation
• Excellent verbal and written communication skills, confident in presentations
• Risk identification and conflict resolution skills
• Strong analytical and organizational skills with attention to detail
• Ownership and accountability for processes
• Team-oriented with the ability to motivate internal teams and lead programs

The Hiring Manager Says

Seeking someone with in-depth CRM tool experience, capable of managing 15-20 providers to ensure timely releases, data quality, and building lasting relationships.

The Way We Work

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time off Matters

Company Mission

J.D. Power unites industry-leading data and insights with world-class technology to solve our clients’ toughest challenges and ensure future success.

Our Values

We strive to be Truth Finders, Change Makers, and Team Driven—behaviors that define our culture.

J.D. Power is committed to diversity and equal opportunity employment, considering all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. For accommodations, contact [e-mail].