Partner Manager, Customer Relationship Manager (CRM)

J.D. Power; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Partner Manager to oversee CRM partners and enhance customer journey strategies. In this remote role, you will manage multiple projects, ensuring timely delivery while exceeding client expectations. Your ability to connect with diverse individuals and your strong analytical skills will be key to fostering relationships with OEMs and their dealers. Join a forward-thinking company that values flexibility, performance, and diversity, and make a significant impact on the future of automotive CRM solutions.

Benefits

Flexible Work Hours

Remote Work Opportunities

Performance Rewards

Generous Time Off

Qualifications

• 5-7 years’ experience managing CRM activity at a CRM or OEM.
• Strong analytical and organizational skills with attention to detail.

Responsibilities

• Manage CRM Road Map with certified partners to ensure timely delivery.
• Develop and deliver presentations for clients regarding program status.

Skills

CRM Management

Digital Marketing

Project Management

Analytical Skills

Communication Skills

Relationship Management

Job description

Title: Partner Manager, Customer Relationship Manager (CRM)

Location: Remote - USA

Reports to: SVP, SmartDigital

The Role:

The CRM Partner Manager oversees and manages our certified CRM partners across multiple OEM client dealer solutions. The position is the point of contact for all CRM deliverables and will effectively oversee multiple projects and work streams to ensure program delivery is on time and within budget, while exceeding client expectations. The CRM Partner Manager will oversee all program activities supported by a team consisting of CRM providers, OEM Program Directors, Project Management, and Technical Teams.

The Impact You Will Have in This Role:

You will be responsible for influencing OEM customer journey strategies by bringing new enhancements and technologies to the CRM providers. You will also contribute to growth and retention of our OEM and their customers.

What You’ll Be Doing in This Role:

1. Manage CRM Road Map with certified partners to prioritize and ensure timely and accurate delivery of business objectives, ensuring success with the OEM and their Dealers.
2. Work directly with OEM personnel remotely to deliver day-to-day operational elements of the program.
3. Assess client needs and determine the best solutions to exceed expectations.
4. Develop and deliver presentations for clients regarding program status and results.
5. Manage relationships with our valued partners and supporting partners for CRM requirements.
6. Collaborate with program managers to deliver business requirements and project plans to meet changing client needs.
7. Audit CRMs for compliance bi-annually, post results, and work with providers to ensure full compliance.

Leadership Responsibilities:

1. Support departmental goals and operational activities in partnership with leadership.
2. Conduct regular one-on-one meetings with vendor partners and facilitate team meetings.
3. Participate in organizational goal setting and establish objectives for CRM initiatives.

Qualifications of This Role:

• 5-7 years’ experience managing CRM activity at a CRM or OEM.
• Understanding of automotive digital marketing, websites, digital advertising, leads, CRM, analytics, ROI, etc.
• Engaging personality capable of connecting with diverse individuals.
• Self-starter with ability to manage multiple projects.
• Effective in leading meetings and ensuring discussions stay on track.
• Clear and concise communicator, experienced in delivering instructions and documentation.
• Excellent verbal and written communication skills, confident in group presentations.
• Ability to identify risks and work with leadership to resolve conflicts.
• Strong analytical and organizational skills with attention to detail.
• Ownership and accountability for processes and success.
• Team-oriented, OEM and Dealer focused, motivating internal teams, and providing leadership.

The Hiring Manager Says:

Looking for someone with in-depth CRM tools experience, capable of managing 15-20 providers to ensure timely releases, data quality, and building long-term relationships.

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time off Matters

Company Mission:

J.D. Power unites industry-leading data and insights with world-class technology to solve clients’ toughest challenges, ensuring future success.

Our Values:

We strive to be Truth Finders, Change Makers, and Team Driven — behaviors that define our culture.

J.D. Power is committed to diversity and equal opportunity employment. Qualified applicants will be considered regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

For accommodations during recruitment, contact [e-mail].

Note to recruitment agencies: We do not accept unsolicited resumes and are not responsible for fees related to them.