Director – Omnichannel (Grocery) – Open to Remote

Georgia-Pacific; St. Louis (MO); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of Omnichannel to spearhead their strategy with top grocery customers. This pivotal role involves analyzing eCommerce data to identify growth opportunities and enhance shopper engagement. The ideal candidate will collaborate closely with sales teams and key customers to implement innovative omnichannel strategies, ensuring a seamless integration across various platforms. With a focus on data-driven decision-making and a commitment to excellence, this position offers a unique opportunity to influence the company's growth trajectory while supporting a culture of health and wellbeing for employees and their families.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Educational Assistance

Qualifications

• 3+ years of customer or eCommerce experience in the CPG industry.
• Strong analytical skills to derive actionable insights from data.

Responsibilities

• Lead omnichannel strategy development for top grocery customers.
• Analyze customer data to enhance shopper conversion and sales.

Skills

Analytical Skills

Problem-Solving Skills

Customer Engagement

Data Translation

Entrepreneurial Mindset

Education

Bachelor's Degree

Tools

IRI

Renvue

Bazaarvoice

Syndigo

CIQ

Job description

The Director, Omnichannel role will be responsible for leading our omnichannel strategy development at our top grocery customers to achieve profitability and meet our sales & share objectives. This role will analyze customer and eCommerce data to identify opportunities to increase shopper conversion, bring omnichannel strategies to the forefront of our go-to-market efforts, and build partnerships with key retailer contacts. The position will serve as a subject matter expert to our sales teams, key customers, and internal partners to help transform our physical selling capabilities. The role reports to the VP of eCommerce.

What You Will Do

1. Partner with our top grocery customers and GP sales teams to maximize sales and share of their omnichannel businesses.
2. Work alongside sales to develop and execute our omnichannel account plan across platforms.
3. Maintain best-in-class knowledge of DSMPs, audit business data, derive insights, and proactively address issues.
4. Ensure the Omni Customer POV is integrated cross-functionally and across sales teams, including category, brand building, digital operations, content, BE, customer planning, and supply chain.
5. Help build a playbook for investments across fulfillment modalities to deliver retailer and category objectives.
6. Ideate and execute strategies across various eCommerce supply chain fulfillment options (D2C, Concierge, BOPIS, eCommerce Parcel).
7. Collaborate with category and sales strategy teams to shape customer and GP eCommerce strategies.
8. Engage with key customers to influence their and our eCommerce strategies.
9. Disseminate eCommerce training, development, and deployment materials throughout the organization.

Attributes

• Principled entrepreneurship with initiative and expertise to make business recommendations.
• Strong analytical and data-driven decision-making skills.
• Resilience in a dynamic environment.
• Excellent problem-solving skills, with the ability to identify obstacles and implement quick solutions.
• Curious, self-starter attitude with speed and flexibility.
• Ability to multi-task and prioritize effectively.

Basic Qualifications

• At least 3 years of customer or eCommerce experience in the CPG industry.
• Experience with financial analysis.
• Ability to analyze and translate data into actionable insights.
• Willingness to travel up to 20%, including overnight stays.

Preferred Qualifications

• Experience with tools such as IRI, Renvue, Bazaarvoice, customer platforms/data, Syndigo, or CIQ.

Our goal is for each employee and their families to live fulfilling and healthy lives. We provide resources and support to promote physical, financial, and emotional wellbeing, including medical, dental, vision, flexible spending, health savings accounts, life insurance, ADD, disability, retirement, paid time off, educational assistance, and possibly infertility, parental leave, and adoption benefits. Eligibility varies by region, so please consult your recruiter for details.

We also aim to create a work environment that supports your personal and professional needs, enabling you and the business to achieve excellent results.