Partner Manager, Customer Relationship Manager (CRM)

J.D. Power; Troy (MI); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the automotive industry is seeking a Partner Manager, CRM to oversee certified partners and manage multiple projects. This remote role requires strong leadership, communication, and analytical skills to enhance client relationships and ensure program success. The ideal candidate will have extensive CRM experience and a passion for improving customer journeys.

Benefits

Flexible Work Hours

Performance Rewards

Time Off Benefits

Qualifications

• 5-7 years experience managing CRM activities at a CRM or OEM.
• Understanding of automotive digital marketing, websites, and analytics.

Responsibilities

• Manage CRM Road Map with certified partners for timely delivery.
• Develop and deliver presentations for clients regarding program status.
• Audit CRMs for compliance bi-annually.

Skills

Project Management

Communication

Analytical Skills

Leadership

Conflict Resolution

Job description

Title: Partner Manager, Customer Relationship Manager (CRM)

Location: Remote - USA

Reports to: SVP, SmartDigital

The Role:

The CRM Partner Manager oversees and manages our certified CRM partners across multiple OEM client dealer solutions. The position is the point of contact for all CRM deliverables and will effectively oversee multiple projects and work streams to ensure program delivery is on time and within budget, while exceeding client expectations. The CRM Partner Manager will oversee all program activities supported by a team consisting of CRM providers, OEM Program Directors, Project Management and Technical Teams.

The Impact You Will Have in This Role:

You will be responsible for influencing OEM customer journey strategies by bringing new enhancements and technologies to the CRM providers. You will also contribute to growth and retention of our OEM and their customers.

What You’ll Be Doing In This Role:

1. Manage CRM Road Map with certified partners to prioritize and ensure timely and accurate delivery of stated business objectives and ensure success with the OEM and their Dealers
2. Work directly with the OEM dedicated personnel remotely to deliver day-to-day operational elements of the program
3. Assess client needs and determine the best solution to exceed the client’s expectations
4. Develop and deliver presentations for clients regarding program status and results
5. Manage the relationships with our valued partners and supporting partners for CRM requirements of the OEM
6. Collaborate with program managers to deliver business requirements and project plans to meet changing client needs
7. Audit CRMs for compliance bi-annually, post results, and work with providers to ensure full compliance

Leadership Responsibilities:

1. Support departmental goals and operational activities in partnership with leadership
2. Conduct regular One-on-One meetings with vendor partners and facilitate team meetings
3. Participate in organizational goal setting and establish objectives for CRM initiatives within SmartDigital

Qualifications:

• Minimum of 5-7 years’ experience managing CRM activities at a CRM or OEM
• Understanding of automotive digital marketing, websites, digital advertising, leads, CRM, analytics, ROI, etc.
• Engaging personality capable of connecting with diverse individuals
• Self-starter with multi-project management skills
• Ability to lead meetings and participate actively, keeping discussions on track
• Clear and concise communication skills, with proper documentation
• Excellent verbal and written communication, confident in presentations
• Risk identification and conflict resolution skills
• Strong analytical and organizational skills with attention to detail
• Ownership and accountability in processes
• OEM and Dealer oriented team player with leadership qualities

The Hiring Manager Says:

Seeking someone with in-depth CRM tool experience capable of managing 15-20 providers to ensure timely releases, data quality, and long-lasting relationships.

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time off Matters

Company Mission:

J.D. Power unites industry-leading data and insights with technology to solve clients’ toughest challenges, ensuring future success.

Our Values:

We aim to be Truth Finders, Change Makers, and Team Driven, defining our unique culture. We are committed to diversity and equal opportunity, providing accommodations as needed.