Partner Experience Manager II

Alegeus; Orlando (FL); Hybrid; USD 67,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Competitive salaries

Professional development programs

Health, wellness, and financial plans

Job summary

Alegeus is seeking a Partner Experience Manager II in Maitland, FL for a hybrid role that blends operational excellence with strong partner care. You will reimagine the Partner Experience by streamlining processes, reducing redundancies, and boosting self-service capabilities to help Alegeus remain a leading, scalable healthtech firm.

Join a team that values urgency, negotiation, and strategic execution, owning client relationships and contract management to exceed expectations.

Qualifications

• Must have 2–5 years in client service delivery/account management in SaaS.
• 2–5 years in CDH/TPA managed benefits/health plans preferred.
• Bachelor’s degree or equivalent education and/or work experience.

Responsibilities

• Be a proactive change agent driving urgency and results.
• Negotiate with clients and prioritize requests across technical teams.
• Implement high-level strategies to meet project objectives.
• Maintain client relationships with enhanced service delivery discussions and clear expectations.
• Review and optimize business process flows within the Alegeus app to improve efficiency.

Skills

Customer lifecycle

Stakeholder communication

SaaS experience

Client service delivery

Education

Bachelor’s degree or equivalent

Job description

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here

Partner Experience Manager II

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self-service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE - REALIZE YOURS

Alongside The Best And The Brightest, You Will Regularly

• A proactive change agent who consistently demonstrates urgency, perseverance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking.
• Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.
• Implement high-level strategies to achieve project objectives.
• Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
• Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.

Essential Skills For Creating a Lasting Impact

• Abilities: Able to manage the customer lifecycle in a fast-paced, highly nuanced environment. Able to effectively communicate with a wide range of audience stakeholders—from C-suite to entry-level contacts to technical analysts.
• Experience: 2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry. 2-5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/ or Health Plans, preferred.
• Education: Bachelor’s degree or equivalent education and/or work experience.
• Location: This job is hybrid and will require you to be in the office(Maitland, FL) 25% of the time.

Because We Care, We Offer

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked. - Alegeus employee

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range

$66,800.00 - $113,700.00

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.