Partner Experience Leader, Embedded Payroll

Certexamdb; New York (NY); Hybrid; USD 146,120 - 189,956; Full time

Job summary

Certexamdb is seeking a Head of Partner Experience to shape and scale customer experience strategies for our Embedded Payroll services. You will lead a CX team, implementing innovative strategies and managing relationships with partners.

Ideal candidates have 10-15 years in CX roles, strong data analysis skills, and a proven track record in high-growth settings. Join us in building exceptional experiences!

Qualifications

• 10-15+ years of leadership experience in CX, operations, or related roles.
• 5+ years of channel/partnership experience, especially in scaling operations via partners/vendors.
• Experience in high-growth startup settings or incubation teams within larger organizations.

Responsibilities

• Shape and scale CX strategy & operations.
• Train and help Partner CX teams scale.
• Use data to drive performance.

Skills

Entrepreneurial mindset

Data analysis skills

People management

Influence across functions

Strategic thinking

Job description

Certexamdb is seeking a Head of Partner Experience to shape and scale customer experience strategies for our Embedded Payroll services. You will lead a CX team, implementing innovative strategies and managing relationships with partners.

Ideal candidates have 10-15 years in CX roles, strong data analysis skills, and a proven track record in high-growth settings. Join us in building exceptional experiences!