Partner Ecosystem Operations Analyst

iManage; Chicago (IL); Hybrid; USD 87,000 - 135,000; Full time

Job summary

Join a dynamic and innovative company as a Partner Ecosystem Operations Analyst, where you will play a critical role in transforming the channel partnership program into a thriving ecosystem. Collaborate with internal teams to enhance partner engagement and operational efficiency, while driving impactful changes that contribute to the company's success. This position offers a unique opportunity to shape the future of partnerships and make a significant impact on revenue growth. You'll be part of a supportive culture that values flexibility, continuous learning, and personal development, all while working in a modern environment that fosters collaboration and creativity.

Benefits

Flexible Work Hours

Health/Vision/Dental/Life Insurance

401k Retirement Savings Plan

Annual Performance-Based Bonus

Unlimited Access to LinkedIn Learning

Company Wellness Days

Enhanced Parental Leave

Free Snacks and Drinks

Qualifications

• Bachelor's degree or 4 years of relevant experience required.
• Experience in partner management and operations preferred.

Responsibilities

• Align partner activities with company goals and resolve partner issues.
• Define and track metrics for ecosystem success and performance.

Skills

Partner Management

Operations Management

Data Analysis

Communication Skills

Conflict Resolution

Education

Bachelor's degree in Business Administration

Relevant Professional Experience

Tools

Salesforce CRM

Job description

We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance.

Being a Partner Ecosystem Operations Analyst at iManage Means…

You will join our evolving team as we transition our traditional channel partnership program into a more comprehensive ecosystem. You will work closely with our Partner Development Managers to onboard and align our partner activities with our company goals. You will be a key communicator across our internal teams to support our goals for our partner community and to enable our partners to be set up for success. You will learn with us in this new model that will bring together a diverse range of partners to collaboratively engage with, sell to, deliver integrated solutions and retain our iManage customers and further enhance the value that we provide to our customers.

Your success will be measured by our partner engagement metrics (NPS/Partner Satisfaction Surveys) and the overall operational efficiency of our processes.

Here is what one of our leaders, EVP Channel & Alliances, Dan Dosen, has to say about the role:

“This is a great opportunity to build something as you will come in and shape what this program is going to look like. This is also a great chance to get wide exposure to different areas of the business as you will be working cross-functionally with revenue operations, marketing, and the channel teams. Our partner ecosystem is indirectly tied to our revenue, which will allow you to have a trickle-down impact on iManage’s revenue.”

iM Responsible For…

• Communication and Collaboration Orchestration - Working closely with internal teams to align partner activities with company goals, address partner needs, and resolve issues. Also, facilitating communication with partners and collaboration between Partner Development Managers, sales and marketing.
• Performance Measurement - Defining and tracking metrics and KPIs to measure the ecosystem’s success, performance, and satisfaction, ensuring accountability and facilitating continuous improvement.
• Program Management - Developing and maintaining all programs designed to recruit, onboard and offboard partners in the iManage ecosystem, ensuring they are competitive, effective, and aligned with business objectives.
• Operational Excellence - Driving operational efficiency by leading and continually refining the end-to-end operational processes, technology, and tools supporting the partner ecosystem.
• Conflict Resolution - Mediating disputes and finding mutually beneficial solutions to maintain harmony and collaboration within the partner ecosystem.

iM Qualified Because I Have…

• Bachelor's degree in business administration, operations management, or related field OR at least four years of relevant professional experience in a related field.
• Experience in partner management, operations, or support roles; experience leading a partner ecosystem operations organization is preferred.
• Knowledge of proper CRM/PRM tools such as Salesforce CRM.
• Proven experience driving process improvements in a fast-paced environment.
• Experience analyzing data and metrics to generate actionable insights.
• Experience working collaboratively across functions, as well as diverse partner types and partnership models.

Bonus Points If I Have...

• Previous experience working within a channel partner organization is a plus (e.g., reseller, service-only provider, distributor).
• Experience partnering with a wide variety of partner types/business models and stakeholders at varied levels.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $87,000–$135,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [e-mail] so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

#LI-Hybrid
#LI-KS1