Partner Compliance Manager

Del Oro Consulting, Inc.; Austin (TX); Remote; USD 59,000 - 62,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

Del Oro Consulting, Inc. seeks a meticulous Partner Compliance Manager to support the client’s Global Partner Organization and Customer Success Practice Maturity Program.

You will evaluate partner customer success capabilities and convert evidence into objective assessments. The role emphasizes desk reviews, high-volume document analysis, and clear reporting to executive partners, applying the LAER framework and maintaining professional presence in remote collaborations.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Auditing, Information Systems or a related field.
• 3–5 years in formal audit, compliance, quality assurance, or rigorous document-review roles.
• Understanding of Customer Success and the LAER model (Land, Adopt, Expand, Renew).
• Strong analytical skills; ability to synthesize subjective information into structured outcomes.
• Experience handling high-volume document review and operational auditing processes.
• Excellent verbal and written communication; ability to present to diverse audiences.
• Professional presence when interacting with internal stakeholders and external partners.

Responsibilities

• Execute comprehensive desk reviews—document reviews, evaluation of evidence, and audits of artifacts.
• Analyze high-volume document submissions with accuracy and efficiency.
• Evaluate evidence against policy to determine if submissions meet maturity standards.
• Translate subjective language into objective, standardized assessments.
• Exercise independent judgment within established audit frameworks.
• Clearly articulate requirements, findings, and feedback to Partners and stakeholders.
• Champion LAER principles (Land, Adopt, Expand, Renew) during evaluations.
• Maintain professional presence representing the client with executive-level partners.

Skills

Audit

Compliance

Data analysis

LAER model

Documentation review

Executive communication

Education

Bachelor's degree in Business Administration, Finance, Auditing, Information Systems

Job description

Partner Compliance Manager

Rate: $43-45 W2 | Remote | Ongoing Contract

Del Oro Consulting is seeking a meticulous and analytical Partner Compliance Manager to support our client’s dynamic Global Partner Organization and their Customer Success Practice Maturity Program. In this role, you will be instrumental in evaluating and validating our client’s partners' customer success capabilities against established practice maturity standards. You will leverage your strong audit background and analytical mindset to review high volumes of documentation, translating subjective evidence into objective, standardized assessments.

Key Responsibilities

• Execute comprehensive Desk Reviews—including thorough documentation reviews, evaluation of paper evidence, and the auditing of artifacts—to verify operational proof for the Customer Success Practice Maturity Program.
• Analyze high-volume document submissions efficiently, maintaining a high standard of accuracy and attention to detail.
• Evaluate both the "letter and spirit of the law" when reviewing evidence, determining whether partner submissions truly fulfill the overall principles of the required Practice Maturity skills.
• Transform subjective language and qualitative evidence into objective, standardized, and defensible assessments.
• Exercise sound, independent judgment and subjective evidence decision-making capabilities within established audit frameworks.
• Articulate requirements, findings, and feedback clearly and professionally to Partners and internal client stakeholders.
• Champion key principles of Customer Success and the overarching phases of the LAER model (Land, Adopt, Expand, Renew) during partner evaluations and internal discussions.
• Maintain a commanding professional presence, representing the client effectively when discussing Customer Success strategies and maturity standards with executive-level partners.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Auditing, Information Systems, or a related field.
• Minimum of 3 to 5 years of experience in a formal audit, compliance, quality assurance, or rigorous document-review role.
• Demonstrated understanding of key principles of Customer Success and the LAER model (Land, Adopt, Expand, Renew).
• Exceptional analytical mind and advanced analytical thinking skills, with the proven ability to synthesize complex, subjective information into structured outcomes.
• Proven experience handling high-volume document review and operational auditing processes.
• Outstanding verbal and written communication skills, with the ability to articulate complex requirements clearly to diverse audiences.
• Strong executive presence and professional polish when interacting with internal stakeholders and external partners.

Details Of Position

• Work Arrangement: Remote
• $43-$45, Consultant, Contract Opportunity on W2
• Benefits include Medical, Dental, Vision & 401(k) (with a match)
• Applicants must be authorized to work for any employer in the United States. We are currently unable to sponsor or take over sponsorship of employment Visa.

Del Oro Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.