Partner Account Manager

Sage; Lawrenceville (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salaries

Health, dental, and vision coverage

401(k) retirement match

32 days paid time off

18 weeks paid parental leave

5 paid volunteer days yearly

Tuition reimbursement

Wellness Rewards Program

Career development options

Job summary

A leading SaaS company in Georgia is seeking a Partner Account Manager to enhance customer retention and expand account value. This role involves managing subscription renewals, building relationships with partners, and ensuring customer success with their software solutions. An ideal candidate will have extensive experience in account management, particularly within SaaS, and possess exceptional communication and relationship-building skills. The position offers competitive compensation and diverse benefits including health coverage and generous paid time off.

Qualifications

• 2-5+ years of indirect sales experience (Channel).
• Preferred 5+ years Account Management experience in SaaS.
• Proven ability in renewals and retention.

Responsibilities

• Own the full renewal cycle for assigned partner accounts.
• Monitor customer health and product usage.
• Develop partner success plans for renewals.

Skills

Relationship-building

Communication

Problem solving

Negotiation

Project management

Tools

Salesforce

Clari

Microsoft applications

Job description

Overview

The Partner Account Manager is responsible for driving customer retention, expansion, and long-term value across an assigned portfolio of Channel Partners. This role focuses on managing subscription renewals, identifying upsell and cross-sell opportunities, strengthening executive relationships, and ensuring customers achieve measurable success with our software solutions. The ideal candidate is highly consultative; data driven and excels with Partner Management.

Responsibilities

• Own the full renewal cycle for assigned partner / customer accounts, including quoting, forecasting, and churn mitigation
• Proactively monitor customer health, product usage and business outcomes to minimize churn risk
• Develop and execute partner success plans to secure on-time renewals and multi-year contracts
• Partner with Support and Technical resources to resolve renewal issues and blockers
• Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR
• Educate partner teams on product capabilities, roadmap, and best practices
• Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption
• Build deep, trusted relationships at multiple levels of the customer organization
• Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources
• Lead quarterly business reviews (QBRs) focused on performance growth and alignment
• Develop and execute joint business plans and go to market strategies
• Maintain accurate partner data, health scores, forecasting and activity tracking in CRM
• Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner / customer experience

Experience & Qualifications

• 2-5+ years of indirect Sales experience (Channel)
• Preferred 5+ years Account Management experience selling SAAS technology solutions
• Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health
• Strong understanding of SaaS metrics, customer lifecycle, and value-based engagement

Skills & Capabilities

• Exceptional relationship-building, communication, and executive-level presentation skills
• Problem solving, negotiation and conflict resolution
• Strong project management, prioritization, and organizational skills to support customer escalation
• Organizational skills and computer competency to facilitate customer and business tracking, follow up and partner support
• Highly motivated self-starter, emotional intelligence, commercial acumen, and a customer-first mindset

Tools

• Familiarity with CRM (Salesforce), Clari, Microsoft applications

Perks

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software