Participant Success Coach

The Fedcap Group; Fort Kent (ME); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits package

On-the-job training

Job summary

Fedcap Families, a member of The Fedcap Group, is seeking a mission-driven Participant Success Advisor in Fort Kent, ME. This frontline role supports participants through their journey, coordinating services and documenting activities to meet contract requirements.

Salary starts at $20.20 per hour with full-time hours Monday through Friday, 8:00am to 4:30pm. Benefits and on-the-job training are provided to all full-time employees.

Qualifications

• High school diploma or GED or equivalent education.
• 2 years of front-facing, customer service, reception or office-based experience.

Responsibilities

• Greet and assist participants and visitors in a welcoming environment.
• Answer calls, route them as needed, and coordinate with the Career Advisor.
• Schedule Welcome Meetings and prepare participants for participation.
• Submit support service requests and collect required documentation.
• Maintain accurate case notes and document interactions in the system.
• Communicate with funders and respond to inquiries via email or portal.

Skills

Customer service

Education

High school diploma or GED

Job description

Fedcap Families, a member of The Fedcap Group, is seeking a mission-driven Participant Success Advisor in Fort Kent, ME. This frontline role supports participants through their journey, coordinating services and documenting activities to meet contract requirements.

Salary starts at $20.20 per hour with full-time hours Monday through Friday, 8:00am to 4:30pm. Benefits and on-the-job training are provided to all full-time employees.