Participant Services Representative (bilingual)

LaSalle Network; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits enrollment

Job summary

LaSalle Network is hiring a Healthcare Call Center Representative for a healthcare organization in downtown Chicago. You will handle inbound calls about benefits, eligibility and claims, delivering accurate, empathetic support in a fast-paced environment.

This contract-to-hire role offers $18-$20 per hour, opportunities to gain hands-on healthcare benefits experience, and potential long-term growth within a collaborative team.

Qualifications

• Previous call center, customer service, healthcare, or benefits administration experience preferred.
• Working knowledge of medical terminology.
• Strong verbal and written communication skills.
• Excellent problem-solving, organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional approach to confidential and sensitive information.
• Reliable attendance and punctuality.
• Bilingual Spanish skills are a plus.

Responsibilities

• Handle inbound calls regarding healthcare benefits, eligibility and claims
• Research and resolve participant questions while coordinating with internal teams
• Explain healthcare benefit plans, policies and eligibility requirements
• Maintain accurate participant records across claims and eligibility systems
• Review documentation, verify information and request additional records as needed
• Coordinate claim adjustments, payment corrections and reimbursement recoveries
• Explain medical, disability, life insurance and illness and injury benefit programs
• Process stop payments, void requests and other benefit-related transactions
• Maintain electronic documentation while following HIPAA and confidentiality requirements
• Collaborate across departments to resolve participant concerns and improve processes

Skills

Call center experience

Healthcare knowledge

Medical terminology

Verbal communication

Written communication

Problem solving

Organization

Attention to detail

Multi-tasking

Confidential information handling

Attendance & punctuality

Bilingual Spanish

Job description

Salary: USD18 - USD20 per hour

Healthcare Call Center Representative

Compensation: $18-$20 per hour

Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/

Employment Type: Contract-to-hire

LaSalle Network is hiring a Healthcare Call Center Representative for a healthcare organization in downtown Chicago. This Healthcare Call Center Representative will serve as a trusted resource for participants navigating healthcare benefits, eligibility and claims. We’re looking for a strong communicator who thrives in a fast-paced call center environment and can deliver accurate, empathetic support. If you have healthcare, insurance, benefits or customer service experience and are ready to grow your career, we want to hear from you.

What's the job?

• Handle inbound calls regarding healthcare benefits, eligibility and claims
• Research and resolve participant questions while coordinating with internal teams
• Explain healthcare benefit plans, policies and eligibility requirements
• Maintain accurate participant records across claims and eligibility systems
• Review documentation, verify information and request additional records as needed
• Coordinate claim adjustments, payment corrections and reimbursement recoveries
• Explain medical, disability, life insurance and illness and injury benefit programs
• Process stop payments, void requests and other benefit-related transactions
• Maintain electronic documentation while following HIPAA and confidentiality requirements
• Collaborate across departments to resolve participant concerns and improve processes

What's needed?

• Previous call center, customer service, healthcare, insurance or benefits administration experience preferred
• Working knowledge of medical terminology
• Strong verbal and written communication skills
• Excellent problem-solving, organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional approach to confidential and sensitive information
• Reliable attendance and punctuality
• Bilingual Spanish skills are a plus

What's in it for me?

• $18-$20 per hour
• Contract-to-hire opportunity with long-term growth potential
• Hands-on healthcare and benefits experience
• Collaborative, fast-paced team environment