Part-Time Visitor Experience Specialist

Walker Art Center; Minneapolis (MN); On-site; USD 23,000 - 28,000; Part time

Job summary

The Walker Art Center in Minneapolis is seeking a part-time Visitor Experience Associate. You will greet visitors, answer questions, and guide guests while selling admissions, program tickets, and memberships using Tessitura.

Responsibilities include seating patrons, scanning tickets, and light cleaning between screenings. Other duties involve crowd monitoring for safety, handling inquiries, resolving concerns, and building knowledge of event details.

Qualifications

• Experience in customer service, tourism and box office procedures desirable.
• Ability to problem-solve in a quick and resourceful manner.
• Ability to handle a variety of operations simultaneously.
• Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.
• A willing attitude and positive demeanor

Responsibilities

• Provide recognizably exceptional customer service to all visitors.
• Proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.
• Sell daily museum admission, program tickets and memberships. Process transactions through ticketing and client management system (Tessitura).
• Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.
• Assist in crowd monitoring for safety concerns and emergency situations.
• Respond to general inquiries and feedback from guests and members on site.
• Resolve customer concerns in a polite and professional manner.
• Learn and provide thorough knowledge of general event and facility information for visitors.
• Collect survey data from exiting visitors, follow detailed research protocols including careful documentation

Skills

Experience in customer service

Problem-solving

Multitasking

Interpersonal skills across cultures

Job description

The Walker Art Center in Minneapolis is seeking a part-time Visitor Experience Associate. You will greet visitors, answer questions, and guide guests while selling admissions, program tickets, and memberships using Tessitura.

Responsibilities include seating patrons, scanning tickets, and light cleaning between screenings. Other duties involve crowd monitoring for safety, handling inquiries, resolving concerns, and building knowledge of event details.