Part-Time Visitor Experience Concierge

Playbill, Inc.; New York (NY); On-site; USD 24,796 - 33,062; Part time

Job summary

Central Park Conservancy is seeking a Part-Time Visitor Services Representative to greet visitors, provide directions, and deliver exceptional service across Central Park's visitor centers. This in-person role requires at least 20 hours per week with weekend and holiday work; you will handle merchandise, tours, and programs.

Join a diverse team and help maintain a welcoming park experience. You will work at multiple locations around the Park, assisting guests with information, ticketing, and

Qualifications

• 1-2 year(s) experience in frontline customer service, retail required and/or relevant experience.
• Interest in parks, landscape design, and/or tourism.
• A strong desire and enthusiasm to work with the public.
• A strong desire to learn about Central Park and the Central Park Conservancy.
• Ability to work in a team environment and independently.
• Enthusiasm for working in different locations throughout the Park based on staffing/coverage needs.
• Strong verbal and written communication skills.
• Computer proficiency (Word, Excel, POS systems, use of an e-mail system).

Responsibilities

• Proactively greet, assist, and engage Park visitors, in a professional and inviting manner.
• Enhance every person’s visit by providing detailed information and directions and by interpreting the Park’s history and programming.
• Manage lines and crowds with emphasis on safety.
• Respond to visitor inquiries via phone, in person, and email as needed.
• Promote Central Park Conservancy membership, tours, and other ways to support the mission.
• Operate registers, conduct transactions, and generate sales reports as needed.
• Sell merchandise and support customers within Visitor Centers.
• Assist with tour tickets and provide support to park patrons locating starting locations.

Skills

Frontline customer service

Retail experience

Communication skills

Team player

Multilingual (bonus)

Education

High school diploma or GED

Tools

POS systems

Microsoft Word

Microsoft Excel

Email systems

Job description

Central Park Conservancy is seeking a Part-Time Visitor Services Representative to greet visitors, provide directions, and deliver exceptional service across Central Park's visitor centers. This in-person role requires at least 20 hours per week with weekend and holiday work; you will handle merchandise, tours, and programs.

Join a diverse team and help maintain a welcoming park experience. You will work at multiple locations around the Park, assisting guests with information, ticketing, and