Part Time - Visiting Student Advisor

Central Piedmont Community College; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Central Piedmont Community College is seeking a Visiting Student Specialist to support visiting and non-degree-seeking students with enrollment, prerequisite verification, and registration. The role involves guiding students through course selection and navigating CPC processes, with accurate record-keeping and referrals to services as needed.

The successful candidate will communicate deadlines, verify transcripts, and collaborate with Admissions, academic departments, and campus partners to

Qualifications

• Bachelor's degree from a regionally accredited institution in a relevant field (e.g., Student Services, Psychology, Sociology, Social Work, Education) or equivalent experience.
• Experience advising or student services in a college setting is preferred.
• Must demonstrate strong communication and customer service skills.
• Ability to navigate college policies and enrollment processes with accuracy.

Responsibilities

• Serve as the primary contact for visiting and non-degree-seeking students.
• Explain visiting student requirements, policies, enrollment processes, and deadlines.
• Review transcripts to verify prerequisites, ensuring a C or higher when possible.
• Assist with course selection and registration considering prerequisites and offerings.
• Guide students pursuing degrees at other institutions on applicability of Central Piedmont coursework.
• Utilize College Catalog and resources to identify courses and requirements.
• Collaborate with Admissions, Registration, academic departments, and campus partners to resolve issues.
• Assist students with navigating college systems and registration tools.
• Communicate required documentation, transcript submission, and deadlines to visiting students.
• Use case management tools (e.g., MyConnect, Colleague, Student Planning) to track notes and progress.
• Maintain accurate student records, transcripts, prerequisite verification, and case notes per policy.
• Provide referrals to other student services as needed.
• Participate in departmental meetings, professional development, and outreach efforts.

Skills

College processes knowledge

Student services familiarity

Technology skills

Communication

Academic skills

Customer service

Diversity collaboration

Cross-team collaboration

Education

Bachelor's degree in Student Services or related field

Tools

MyConnect

Colleague

Student Planning

Job description

The Visiting Student Specialist supports visiting and non-degree-seeking students with enrollment, prerequisite verification, registration, and navigation of Central Piedmont processes. The position serves as a primary point of contact, reviews transcripts to verify course prerequisites, provides guidance regarding course selection and registration, and connects students with appropriate resources. The Advisor is also responsible for keeping up to date notes and information about students using a case management approach that leverages the use of college CRM and other tools.

1. Serve as the primary point of contact for visiting and non-degree-seeking students, providing timely, accurate, and personalized support.
2. Explain visiting student requirements, policies, enrollment processes, and deadlines.
3. Review official and unofficial transcripts to verify completion of course prerequisites, ensuring a final grade of C or higher.
4. Assist visiting students with course selection and registration while considering prerequisites, co-requisites, course availability, and academic requirements.
5. Guide students completing degrees at other institutions to consult with their home institution regarding how Central Piedmont coursework will apply toward their degree.
6. Utilize the College Catalog and approved institutional resources to assist students with identifying courses and understanding course requirements.
7. Collaborate with Admissions, Registration, academic departments, faculty, and other campus partners to resolve enrollment and registration issues.
8. Assist students with navigating Central Piedmont systems, registration tools, and other technology applications.
9. Communicate with visiting students regarding required documentation, transcript submission, registration deadlines, and other enrollment requirements.
10. Utilizes technology that supports best practices in case management advising strategy (such as MyConnect, Colleague, Student Planning).
11. Maintain accurate student records, transcript reviews, prerequisite verification, and case notes in accordance with College policies and privacy requirements.
12. Provide appropriate referrals and warm handoffs to other student support services.
13. Participate in departmental meetings, professional development, assessment activities, outreach, and other initiatives supporting enrollment and student success.

Bachelor's degree from a regionally accredited institution in Student Services, Psychology, Sociology, Social Work, Education, or a related field, and one to two years of college-level academic advising or student services experience; or an equivalent combination of education and relevant experience.

Knowledge, Skills, and Abilities and Worker Characteristics:

• Detailed knowledge of college processes relating to students
• Familiarity with student services offered by the college
• Technology skills
• Communication skills
• Academic Skills
• Ability to provide consistently high-quality customer service
• Ability to work with individuals from diverse backgrounds
• Ability to work productively with many different case management teams for individual students

Working Conditions:

• Typical office environment.
• Occasional evening and weekend work may be required to support transfer events and outreach activities.
• Periodic travel to partner institutions, community events, and college-sponsored programs may be required.