Part-Time Vietnamese Interpreter

Causecollectivelincoln; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Causecollectivelincoln in Lincoln, NE is seeking a Medical Interpreter to join the health care team. The role provides oral interpretation and written translation for non-English speaking patients to ensure understanding of procedures and treatments.

You will interpret in person and by telephone, assist at the front desk, schedule and confirm appointments, and translate documents while upholding HIPAA and confidentiality.

Qualifications

• High school diploma required.
• Fluency in assigned language(s); speaking, reading, and writing required.
• Certified and/or trained as a medical interpreter.
• Experience interpreting in the healthcare field preferred.
• Ability to maintain confidentiality and adhere to HIPAA guidelines.
• Excellent computer skills; experience with electronic health records preferred.

Responsibilities

• Schedule appointments for non-English speaking patients with the provider and the on-staff interpreter.
• Interpret medical and dental information for non-English speaking patients during clinic appointments.
• Provide interpretation in person and via telephone.
• Place confirmation calls to non-English speaking patients.
• Place follow-up calls to non-English speaking patients, as directed by the Provider.
• Translate and update documents, as requested.
• Track number of patients that receive Interpreter services, as requested.
• Abide by the NCIHC Interpreter Code of Ethics.
• Collaborate with colleagues to provide timely interpretation and translation services.
• Answer phone calls promptly and manage emails from patients.
• Assist at the front desk with walk-in patients and paperwork.

Skills

Language fluency

Customer service

Confidentiality & HIPAA

Computer skills

Education

High School Diploma

Tools

EHR software

Job description

Description

The Medical Interpreter serves as part of the health care team, providing interpretation services to all non-English speaking patients to ensure understanding of clinic procedures and Provider treatment/services. The Medical Interpreter provides oral interpretation and written translation for patients and staff in the assigned language(s).

Essential Duties

• Schedule appointment for non-English speaking patients with the provider and the on-staff interpreter
• Interpret medical and dental information for non-English speaking patients during clinic appointments
• Provides interpretation in person and via telephone.
• Place confirmation calls to non-English speaking patients
• Place follow-up calls to non-English speaking patients, as directed by the Provider
• Translate and update documents, as requested
• Track number of patients that receive Interpreter services, as requested.
• Abide by all guidelines listed on the National Council on Interpreting in Health Care (NCIHC) Interpreter Code of Ethics
• Demonstrates a commitment to service excellence, by effectively collaborating with colleagues, prioritizing requests for service, and providing interpretation and translation services in a timely manner.
• Answer phone calls in a prompt and professional manner, throughout the work day.
• Responsible for checking voicemail frequently and returning phone calls in a prompt manner.
• Responsible for checking and responding to all Email communications from Patients in a prompt manner.
• Checks and completes all EHR (electronic health record) tasks, daily
• Responsible for assisting at the front desk(s) with any walk-in patients, patients that may need paperwork completed, and any questions that may arise.
• Other duties as assigned.

Requirements

• High School Diploma Required
• Demonstrated fluency in assigned language(s); including speaking, reading, and writing required
• Certified and/or Trained as a Medical Interpreter
• Experience interpreting in the healthcare field preferred
• Ability to maintain high level of confidentiality and adhere to all HIPAA guidelines
• Excellent computer skills required
• Experience with electronic health record preferred
• Highly organized, attentive to detail, quality and accuracy
• Self-starter and able to work with minimal supervision
• High level of customer service skills
• Ability to interrelate with wide variety of people