Part-Time Veterinary Receptionist

BluePearl Pet Hospital; Rockville (MD); On-site; USD 28,000 - 43,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Parental leave

Licensure support

VTNE support

VTS support

Job summary

BluePearl Pet Hospital in Rockville, MD is seeking an organized and compassionate Part-time Veterinary Receptionist to join our team. You will warmly welcome clients, manage appointments, and support our clinicians with a professional, caring presence.

The ideal candidate communicates clearly, handles busy front-desk duties, and provides emotional support to clients while coordinating with the team. This role offers competitive pay and opportunities for growth within a collaborative specialty

Responsibilities

• Greet clients warmly and professionally upon entry
• Maintain a friendly, approachable demeanor at front desk
• Listen attentively to clients and their concerns
• Communicate clearly in person and by phone
• Assess client needs and pet condition on arrival
• Determine emergency vs standard cases
• Answer non-patient calls and route to appropriate staff
• Confirm appointments and advise on preparation and care
• Provide emotional support and resources to grieving clients
• Coordinate with agencies during pet aftercare

Skills

Customer service

Communication

Compassionate care

Team collaboration

Job description

BluePearl Pet Hospital in Rockville, MD is seeking an organized and compassionate Part-time Veterinary Receptionist to join our team

Pay

$20.50 - $31.50/ hour + competitive shift differentials

This pay band is dependent on experience and advancement through our competency assessment tool.

Duties Of a Veterinary Receptionist

• Greet each individual with warm, professional acknowledgement and friendly eye contact whenever the hospital entry door opens.
• Maintain a friendly smile, confident eye contact, and an approachable demeanor.
• Listen compassionately and attentively to clients and their concerns.
• Communicate clearly, calmly, and at an appropriate pace, both in person and over the telephone, ensuring information is easily understood.
• Immediately assess each client’s needs upon arrival, as well as the pet’s general condition.
• Determine whether an emergency arrival requires a “stat” response or is considered a standard emergency.
• Respond to non-patient calls and visitors and connect them with the appropriate team member.
• Confirm all appointments in advance and ensure clients receive accurate information regarding appointment preparation and pet care requirements.
• Provide emotional support and appropriate resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring the process is complete, accurate, and compassionate.

Why BluePearl?

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

We Also Offer

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more.
• Annual CE allowance, free training, and access to 2,000+ medical journals.
• Licensure, VTNE, and VTS support.
• Company-paid disability coverage.
• Mental health support, including 12 free therapy sessions annually.
• Pet insurance, associate discounts, scrub allowance, and referral bonuses.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.