Veterinary Receptionist

Accreditation Council for Graduate Medical Education; Framingham (MA); On-site; USD 28,571 - 39,082; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k)

Paid parental leave

Mental health support

Pet insurance

Job summary

BluePearl Pet Hospital in Framingham, MA is seeking a compassionate Veterinary Receptionist to provide excellent client service and support. In this role, you will greet clients, assess their needs, confirm appointments, and offer emotional support during difficult times. Ideal candidates should have experience in customer service and be able to communicate clearly and calmly. Benefits include comprehensive medical, dental, vision coverage, PTO, and professional development opportunities.

Qualifications

• Experience in a customer service role, preferably in a healthcare or veterinary setting.
• Ability to function calmly in emotional situations.
• Comfortable speaking clearly and calmly on the phone.

Responsibilities

• Greet clients with warmth and professionalism.
• Assess client needs and pet conditions upon arrival.
• Confirm appointments and provide information for pet preparation.
• Offer emotional support and resources to grieving clients.

Skills

Compassionate listening

Clear communication

Professionalism

Calm demeanor

Job description

Overview

BluePearl Pet Hospital in Framingham, MA is hiring a compassionate and driven Veterinary Receptionist.

Schedule: Rotating schedule

Pay: $20.74 - $28.37

This pay band is dependent on experience and advancement through our competency assessment tool.

We also offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum. For example:

• Mon - Fri: 6pm to 8am = $4.00 Shift Differential
• Sat & Sun: 8am to 6pm = $4.00 Shift Differential
• Sat & Sun: 6pm to 8am = $5.00 Shift Differential

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client\'s need, as well as the pet\'s general condition.
• You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

Benefits

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more.
• Annual CE allowance, free training, and access to 2,000+ medical journals.
• Licensure, VTNE, and VTS support.
• Company-paid disability coverage.
• Mental health support, including 12 free therapy sessions annually.
• Pet insurance, associate discounts, scrub allowance, and referral bonuses.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.