Veterinary Receptionist - Part Time

BluePearl Pet Hospital; Brentwood (TN); On-site; USD 23,000 - 36,000; Part time

Benefits offered by this job

Trupanion pet insurance

Discounts on pet treatments and food

BluePearl University training and CE

Career growth opportunities

Job summary

BluePearl Pet Hospital in Brentwood, TN is hiring a Part-Time Veterinary Receptionist. The role pays $17.00-$26.00 per hour and requires friendly, professional client interactions and strong communication. You will greet clients, assess needs, and coordinate with the care team in a collaborative setting.

This position emphasizes empathy, clear speaking, and supporting clients through pet care appointments, while contributing to a respectful, diverse workplace and patient-first service.

Qualifications

• Excellent customer service skills.
• Clear, calm communication with clients and team.
• Empathetic listening and compassionate demeanor.

Responsibilities

• Greet clients warmly as they enter the hospital.
• Communicate clearly by phone and in person.
• Assess arrival needs and determine urgent vs. standard cases.
• Confirm appointments and prep clients for visits.
• Provide emotional support to grieving clients as needed.
• Act as liaison between clients and service teams.

Skills

Customer service

Communication

Empathy

Listen actively

Job description

BluePearl Pet Hospital in Brentwood, TN is hiring for a Part-Time Veterinary Receptionist!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Pay: $17.00 - $26.00 / hour
This pay band is a starting point and is dependent on experience and advancement through leveling system.
If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

As a Veterinary Receptionist

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.