Part-time Veterans Services Specialist

Sandhills Community College; Pinehurst (NC); On-site; USD 21,000 - 34,000; Part time

Job summary

Sandhills Community College in Pinehurst, NC is seeking a part-time Veterans Services Specialist to support the Office of Veterans Services. You will assist veterans and military-connected students with educational benefits, certifications, and college procedures, ensuring accurate records and timely benefit processing.

The role emphasizes accurate records management, confidentiality, and customer service. You will collaborate with the Veterans Services Coordinator and School Certifying

Qualifications

• Associate degree required.
• Minimum 6 months' VA education benefits experience.
• Demonstrated customer service, communication, and organizational skills.
• Proficiency with Microsoft Office and standard office technology.
• Ability to obtain SCO training and authorization.

Responsibilities

• Conduct quality-control reviews of student records, documentation, and benefit-related information to support accuracy, completeness, and compliance.
• Assist School Certifying Officials with the preparation, review, and processing of VA education benefit certifications.
• Serve as a School Certifying Official (SCO), as designated by the College, upon completion of required training and authorization.
• Review enrollment and student information for accuracy and identify discrepancies or documentation requiring additional attention.
• Assist with maintaining organized and accurate records in accordance with institutional requirements and applicable Department of Veterans Affairs regulations.
• Provide administrative and operational support during peak certification and enrollment periods.
• Provide supplemental assistance to veteran and military-connected students regarding routine questions, documentation, and departmental processes.
• Collaborate with the Veterans Services Coordinator and Director of Veteran Services to support departmental priorities, programs, outreach activities, special projects, and student success initiatives.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Records management

Confidentiality

Education

Associate degree

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

The Part-Time Veterans Services Specialist provides administrative, customer service, and program support to the Office of Veterans Services. The position assists veteran, active-duty, reservist, National Guard, and dependent students with educational benefits and college processes while supporting certification activities and compliance efforts. The specialist serves as a key member of the Veterans Services team, helping ensure accurate records management, timely benefit processing, and exceptional service to military-connected students.

• Conduct quality-control reviews of student records, documentation, and benefit-related information to support accuracy, completeness, and compliance.
• Assist School Certifying Officials with the preparation, review, and processing of VA education benefit certifications.
• Serve as a School Certifying Official (SCO), as designated by the College, upon completion of required training and authorization.
• Review enrollment and student information for accuracy and identify discrepancies or documentation requiring additional attention.
• Assist with maintaining organized and accurate records in accordance with institutional requirements and applicable Department of Veterans Affairs regulations.
• Provide administrative and operational support during peak certification and enrollment periods.
• Provide supplemental assistance to veteran and military-connected students regarding routine questions, documentation, and departmental processes.
• Collaborate with the Veterans Services Coordinator and Director of Veteran Services to support departmental priorities, programs, outreach activities, special projects, and student success initiatives.
• Perform other related duties as assigned.

College-Wide Competencies:

• INTEGRITY– Demonstrates a strong commitment to ethical behavior, honesty, and transparency in all interactions within the college. Upholds the college's values, policies, and standards, and serves as a role model for others by consistently doing what is right, even when faced with challenges and pressures
• EXCELLENCE– Strives to achieve the highest standards of quality in all aspects of work, demonstrating dedication to continuous improvement, delivering quality results, contributing to the overall success of the college and its mission.
• RESPECT– Demonstrates an appreciation for the dignity of individuals within the college. Treats students, colleagues, and community members with kindness, fairness, and consideration to foster a welcoming culture. Respects differing viewpoints and contributes to a positive and collaborative work environment.
• OPPORTUNITY– Demonstrates the ability to recognize, create, and seize opportunities that contribute to personal growth, student success, and the advancement of the college's mission. Encourages and supports others in identifying and leveraging opportunities for improvement, innovation, and development. Actively seeks ways to maximize potential and foster a culture of continuous learning and progress.
• HELPFULNESS– Demonstrates a commitment to service by being approachable, responsive, and proactive in providing support to students, colleagues, the community, and environment (both physical and cultural) of the college. Fosters a positive and collaborative culture where individuals feel valued and empowered to seek assistance and resources. It helps create a culture of belonging and engagement in which students can learn and achieve success.

Qualifications:

Required education and experience:

• Associate degree required
• Minimum of six (6) months of experience with Department of Veterans Affairs educational benefits through personal use, professional experience, or a combination thereof.
• Demonstrated customer service, communication, and organizational skills.
• Proficiency with Microsoft Office applications and standard office technology.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to obtain and maintain School Certifying Official (SCO) training and authorization.

Preferred education and experience:

• Bachelor's degree from a regionally accredited institution.
• Experience working in higher education, student services, enrollment services, veterans’ services, or a related field.
• Knowledge of VA educational benefit programs and processes.
• Experience with records management, compliance, or federal program administration.
• Veteran, military spouse, or military-connected family member.

Additional Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other Duties may be assigned as deemed appropriate and/or necessary by: President / Senior Leadership Team / Dean / Department Head / Supervisor

Working Conditions:

Work environment:

• Primarily an office environment within a higher education setting.
• Frequent interaction with students, faculty, staff, and external stakeholders.
• Position requires the use of computers and other standard office equipment.

Physical demands:

• Ability to sit or stand for extended periods of time.
• Ability to communicate effectively in person, by telephone, and electronically.
• Ability to occasionally lift and move materials weighing up to 25 pounds.
• Ability to perform routine office tasks, including filing, data entry, and document management.

Required education and experience:

• Associate degree required
• Minimum of six (6) months of experience with Department of Veterans Affairs educational benefits through personal use, professional experience, or a combination thereof.
• Demonstrated customer service, communication, and organizational skills.
• Proficiency with Microsoft Office applications and standard office technology.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to obtain and maintain School Certifying Official (SCO) training and authorization.

Preferred education and experience:

• Bachelor's degree from a regionally accredited institution.
• Experience working in higher education, student services, enrollment services, veterans’ services, or a related field.
• Knowledge of VA educational benefit programs and processes.
• Experience with records management, compliance, or federal program administration.
• Veteran, military spouse, or military-connected family member.