Veteran Services Coordinator

Morehouse College; Atlanta, Northern (GA, KY); On-site; USD 52,000 - 75,000; Full time

Job summary

Morehouse College seeks a Veteran Services Coordinator to administer and certify VA educational benefits, ensuring accurate enrollment reporting and timely benefit processing.

You will serve as the primary liaison with the U.S. Department of Veterans Affairs, guiding veteran and dependent students through certification, compliance, and benefit timelines. Strong knowledge of VA regulations, higher education administration experience, and excellent communication are essential.

Qualifications

• Knowledge of federal VA education benefit regulations and compliance.
• Working knowledge of Banner SIS.
• Ability to interpret and apply federal regulations.
• Strong analytical, organizational, and documentation skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and manage sensitive data.

Responsibilities

• Serve as liaison between the college and VA to ensure compliance.
• Oversee enrollment reporting, benefit certification, and communication with students.
• Certify student enrollments and submit required documentation through VA systems.
• Monitor enrollment changes and report adjustments to VA.

Skills

VA regulations knowledge

Banner SIS

Regulatory compliance

Communication skills

Documentation skills

Confidentiality

Tools

Banner SIS

Job description

The Veteran Services Coordinator serves as the institution’s designated representative responsible for the administration, certification, and compliance oversight of U.S. Department of Veterans Affairs (VA) educational benefits. This position ensures accurate enrollment reporting, benefit certification, regulatory compliance, and timely communication with students utilizing VA educational programs.

The Veteran Services Coordinator acts as the primary liaison between the institution and the U.S. Department of Veterans Affairs, ensuring institutional compliance with federal regulations and supporting veteran and eligible dependent students throughout their academic journey.

Required Qualifications

• 3–5 years of experience in higher education administration, preferably in Registrar, Financial Aid, or compliance-related roles.
• Experience working with military-affiliated students preferred.

Preferred Qualifications

Preferred Education/Experience

• 5 years experience working with military-affiliated students and administering VA benefits

Required Knowledge, Skills, and Abilities

• Knowledge of federal VA education benefit regulations and compliance standards.
• Working knowledge of Banner Student Information System (or comparable SIS ).
• Ability to interpret and apply federal regulations accurately.
• Strong analytical, organizational, and documentation skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and manage sensitive data.

Physical Demands

• Ability to sit for extended periods of time.
• Occasional lifting of up to ten (10) pounds.
• Ability to work in a climate-controlled office environment.
• Ability to maneuver around campus as required.
• Certify student enrollments and submit required documentation through the VA Enrollment Manager system.
• Maintain compliance with federal VA regulations and institutional policies.
• Monitor changes in enrollment status (add/drop, withdrawals, program changes, academic standing) and report adjustments promptly to the VA.
• Maintain accurate documentation for audit and compliance review purposes.
• Ensure adherence to FERPA guidelines in all student record handling.
• Advise veteran and dependent students on eligibility requirements, enrollment certification processes, and benefit timelines.
• Serve as the primary point of contact for students utilizing VA benefits.
• Provide outreach and education regarding certification deadlines, enrollment requirements, and academic progress standards.
• Assist students with resolving certification discrepancies or benefit payment delays.
• Serve as the official liaison between the institution and the U.S. Department of Veterans Affairs.
• Respond to VA audits, compliance surveys, and reporting requirements.
• Participate in required VA training and maintain current knowledge of federal regulations and updates.
• Collaborate with Financial Aid, Student Accounts, Academic Advising, and Enrollment Management to ensure coordinated support for veteran students.
• Maintain detailed certification records and documentation.
• Track veteran student enrollment trends, certification volume, and compliance metrics.
• Prepare internal reports for institutional leadership regarding veteran population data and program effectiveness.

Percentage Of Time

Percentage Of Time 100

Posting Number

Posting Number S1449P

Number of Vacancies

Number of Vacancies 1

Job Open Date

Job Open Date 08/03/2026

Job Close Date

Open Until Filled No

EEO Statement Summary

Morehouse College is an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • HigherEd Jobs
  • other
• * How many years of Administrative support experience do you have?
  • 0-2
  • 3-5
  • 6-9
  • 10 or more
• * Are you available to work weekends?
  • Yes
  • No
• * Please describe any previous experience you have working in a customer service environment (Open Ended Question)
• * Can you share a time that you had to multitask at work? Can you please provide an example of what you might be juggling on an average day? How do you prioritize? (Open Ended Question)
• * As a VA School Certifying Official, what has been your experience with processing education benefits under Title 38 and Title 10? Describe your experience using VA related databases to process benefits for commonly used education benefits under Title 38 and Title 10. (Open Ended Question)

Required Documents

• Resume
• Unofficial Transcript
• Copy of Official Drivers License
• Statement identifying strengths and experiences in assisting Black men and men of color from diverse cultural and socio-economic backgrounds to accomplish academic goals

Optional Documents

• Cover Letter
• Letter of Recommendation
• Copy of Official State ID
• Required 2 Recommendation Letters
• Letter of Interest
• Additional Documentation