CUSTOMER SERVICE REPRESENTATIVE - PART TIME

Palm Beach County League of Cities; Florida; On-site; USD 28,000 - 35,000; Part time

Job summary

The City of Lake Worth Beach is seeking a Customer Service Representative – Part-Time to handle customer questions, payments, and billing inquiries with courtesy and professionalism. This role is a part-time, non-bargaining position scheduled for 29 hours per week, with an hourly rate of $20.50–$25.63.

Work will be in the Customer Service Utilities Office at 120 North Federal Highway, Suite 104 Lake Worth Beach, FL 33460.

Qualifications

• Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person.
• Answers customer requests or inquiries concerning services, products, billing, and equipment.
• Verifies customer account and active services using various databases and software applications.
• Researches customer account information to explain services, charges, and adjustments.
• Logs customer complaints, creates service requests, and routes to the appropriate department(s).
• Receive utility payments through mail and in person and post to proper account. Balance at end of day.
• Assist customers in establishing new service. Also assist with closing or transferring accounts.
• Collect money for new services and deposits.
• Maintains and files generated service requests.
• Other duties as assigned.

Responsibilities

• Handle inquiries from customers via phone, email, fax, or in person.
• Process payments and post to customer accounts.
• Verify account status using databases and software.
• Create service requests and route to appropriate departments.
• Assist with establishing new services and account transfers.

Skills

Effective communication

Customer service

Data entry

Tools

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REPRESENTATIVE - PART TIME

PART-TIME PERMANENT Administr Support Administrative/Administrative

8 days ago Requisition ID: 1508

Salary Range: $20.50 To $25.63 Hourly

The City of Lake Worth Beach invites qualified individuals to apply for the position of Customer Service Representative – Part-Time.

This is apart-time, non-bargaining position scheduled for29 hours per week, with an hourly rate of$20.50–$25.6250.

The selected candidate will work in theCustomer Service Utilities Office, located at:

120 North Federal Highway, Suite 104
Lake Worth Beach, FL 33460

Part-time employees are not eligible for the City's health insurance or retirement plans.

SCHEDULE:

• Monday: 8:30am - 5:00pm


• Tuesday: 8:30am - 1:00pm


• Thursday: 8:30am- 1:00pm


• Friday: 8:30am- 5:00pm

SUMMARY:

Under general supervision, the individual in this position is responsible for handling customer questions, payments, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one stop resolution.

ESSENTAIL DUTIES AND RESPONSIBILITIES:

• Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person.


• Answers customer requests or inquiries concerning services, products, billing, and equipment.


• Verifies customer account and active services using various databases and software applications.


• Researches customer account information to explain services, charges, and adjustments.


• Logs customer complaints, creates service requests, and route to the appropriate department(s).


• Receive utility payments through mail and in person and post to proper account. Balance at end of day.


• Assist customers in establishing new service. Also assist with closing or transferring accounts.


• Collect money for new services and deposits.


• Maintains and files generated service requests.


• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty and possess a positive, professional demeanor.

• Effectively communicates with supervisor, employees, other departments and the public


• Fast learner-